Organisational structure:
The department is divided into eight bureaus, and most of the work of the department is handled through over 100 autonomous organisations under these bureaus.[3]
National Council for Promotion of Urdu Language (NCPUL)
National Council for Promotion of Sindhi Language (NCPSL)
Three subordinate offices: Central Hindi Directorate (CHD), New Delhi; Commission for Scientific & Technological Terminology (CSTT), New Delhi; and Central Institute of Indian Languages (CIIL), Mysore
Department of Administrative Reforms and Public Grievances
The Department of Administrative Reforms and Public Grievances is to facilitate the pursuit of excellence in governance through the promotion of:
Improvements in Government structures and processes
Citizen-friendly initiatives including redressal of public grievances
Documentation, incubation and dissemination of best practices
Codification and simplification of procedures and
Networking with various agencies
The department acts as a facilitator, in consultation with central ministries/departments, states/UT administrations, organisations and individuals, to improve government functioning through administrative reforms in the spheres of restructuring the government, process improvement, organisation and methods and grievance handling, and by promoting modernization, Citizen's Charters, award schemes, e-governance, and best practices.
The department is mainly concerned with the formulation of policies regarding the post-retirement benefits of Central Government employees covered under the CCS (Pension) Rules, 1972. It also administers various welfare schemes for central government pensioners, i.e., redressal for Pensioners' grievances through CPENGRAM, an online pension sanction module for civil pensioners "Bhavishya", Sankalp, etc., under the umbrella of Pensioners' Portal. However, the pensioners of Ministries of Railways and Defence are governed by their respective pension rules.