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NRC Health
Company type	Public
Traded as	Nasdaq: NRC Russell 2000 Component
Founded	1981
Headquarters	Lincoln, Nebraska , United States
Key people	Michael D. Hays (Chief Executive Officer and Director) Kevin R. Karas (Chief Financial Officer, and Principal Accounting Officer) (Dec 31, 2012)
Revenue	$ 92.59M (Dec31, 2013)^[1]
Number of employees	352 (Dec 31, 2013)
Website	www.nationalresearch.com

NRC Health is a company which provides healthcare products and subscription-based solutions in United States and Canada. ^[2] It was founded in 1981 and is currently based in Lincoln, Nebraska.

History

1981 - National Research Corporation was established.
1994 - Picker Institute was established and began to develop the Qualisys technology in the next year.
1998 - The company completed the acquisition of Healthcare Research Systems, Inc. for its patient experience surveys.
2001 - The company announced the purchase of Picker Institute's healthcare survey business, for new growth market.^[3]
2003 -The company completed the acquisition of Smaller World Communications in Canada.
2005 -The company completed the acquisition of Geriatric Health Systems LLC, indicating the beginning of the company’s Health Risk Assessments solutions.
2006 -The company completed the acquisition of TGI Group LLC to establish The Governance Institute.
2009 - The company completed the acquisition of My InnerView, famous for its long term care quality measurement and satisfaction surveys.
2010 - The company completed the acquisition of OCS HomeCare, famous for its home health and hospice clinical and outcomes analytics.^[4]
2014 - National Research Corporation completed the acquisition of Digital Assent, the first software company to publish star ratings from patient experience surveys.^[5]
2016 - National Research Corporation rebrands to NRC Health.^[6]
2020 - On Feb. 11th NRC Health suffered a cyber-attack which caused a company wide shutdown of operations.^[7]

Awards

NRC Health annually provides Consumer Choice Awards, AHCA/NCAL Nat’l Quality Award, and Excellence in Action.^[8]^[9]^[10]

2010 - NRC Health was recognized as CMS (Centers for Medicare & Medicaid Services) approved for HHCAHPS.
2012, 2013 – The company was named the largest patient satisfaction measurement firm in the U.S. by Modern Healthcare.^[4]

Products and services

Products and solutions provided by NRC Health follows the "Eight Dimensions of Patient-Centered Care" philosophy.

Under this strategy, the company provides:

Patient & Family Experience
Resident & Family Experience
Employee Engagement
Physician Engagement
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program
Market Insights
Healthcare Analytics
Clinical & Outcomes Analytics
Health Risk Assessments
Patient Outreach Programs
Integrated Solutions
The Institutes

CAHPS is a survey system, including HCAHPS, CGCAHPS, HHCAHPS, NHCAHPS, Pediatric HCAHPS, ICHCAHPS.

References

External links

Authority control databases