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((short description|Telephone number))
((redirect|8‒1‒1|other topics|811 (disambiguation)))
((More citations needed|date=March 2009))
'''8-1-1''' is an [[N11 code|N-1-1]] [[telephone number]] in Canada and the United States. In Canada, the number is used for non-urgent health services. In the United States, 8-1-1 provides a uniform national phone number to access local [[utility location]] services.

== By country ==
=== Canada ===

In July 2005, the [[Canadian Radio-television and Telecommunications Commission]] (CRTC) assigned 8-1-1 for non-urgent health teletriage/[[telehealth]] services. In May 2008, the province of [[Quebec]] announced the adoption of 8-1-1 for this purpose,<ref>((cite web|url=http://communiques.gouv.qc.ca/gouvqc/communiques/GPQF/Mai2008/20/c2386.html|archive-url=https://web.archive.org/web/20080607024822/http://communiques.gouv.qc.ca/gouvqc/communiques/GPQF/Mai2008/20/c2386.html|archive-date=June 7, 2008|title=LE MINISTRE PHILIPPE COUILLARD ANNONCE QUE LE SERVICE INFO-SANTÉ EST ACCESSIBLE PARTOUT EN COMPOSANT LE 8-1-1))</ref> followed by the [[Yukon]] in July 2008,<ref>((cite web |last1=Keevil |first1=Genesee |title=Wrong number, says nurse |url=https://www.yukon-news.com/news/wrong-number-says-nurse/ |website=Yukon News |date=10 July 2008 |publisher=Black Press Media |access-date=23 September 2019))</ref> [[British Columbia]] in November 2008,<ref>((cite news|url=https://www.cbc.ca/news/canada/british-columbia/811-hotline-offers-non-emergency-health-advice-1.739779|title=CBC News - British Columbia - 811 hotline offers non-emergency health advice |publisher=Cbc.ca |date=2008-11-21 |access-date=2010-08-19))</ref> [[Nova Scotia]] in July 2009,<ref>((cite web|url=http://www.gov.ns.ca/news/details.asp?id=20090729003 |title=Nova Scotia Launches HealthLink 811 &#124; News Releases &#124; Government of Nova Scotia |publisher=Gov.ns.ca |date=2009-07-29 |access-date=2010-08-19))</ref> [[Saskatchewan]] in March 2013,<ref>((cite web|url=http://www.gov.sk.ca/news?newsId=d4239176-b518-4952-b3ea-7c6bdb552c7a |title=Saskatchewan's HealthLine Number Changing to 811 |publisher=Government of Saskatchewan |date=2013-03-05 |access-date=2013-04-01))</ref> [[Alberta]] in June 2015,<ref>((cite web |url=http://www.albertahealthservices.ca/11407.asp |title=Accessing health advice now as easy as 8-1-1 |publisher=Government of Alberta |date=2015-06-01 |access-date=2015-06-01 |archive-url=https://web.archive.org/web/20150602015631/http://www.albertahealthservices.ca/11407.asp |archive-date=2015-06-02 |url-status=dead ))</ref>  [[Newfoundland and Labrador]] in July 2015,<ref>((cite web|url=http://www.releases.gov.nl.ca/releases/2015/health/0702n01.aspx |title=Provincial Government Launches Enhancements to HealthLine |publisher=Government of Newfoundland and Labrador |date=2015-07-02 |access-date=2015-12-12))</ref> and [[Ontario]] in April 2022.<ref>((cite web| url=https://news.ontario.ca/en/release/1002095/ontario-launches-new-tool-to-connect-people-to-nurses-and-other-health-services-from-anywhere-at-any-time | title=Ontario Launches New Tool to Connect People to Nurses and other Health Services from Anywhere at Any Time | publisher=Government of Ontario 2022-04-22 |access-date=2022-09-05))</ref> Since 1997, [[New Brunswick]] implemented a province-wide Tele-Care service, adopting the 8-1-1 number in place of the toll-free 800 number in 2010.<ref>((cite web|url=http://www2.gnb.ca/content/gnb/en/departments/health/Tele-Care/content/Tele-Care_FAQ.html |title=Tele-Care Frequently Asked Questions |date=21 August 2015 |publisher=Government of New Brunswick |access-date=2016-01-16))</ref><ref>((cite web|url=http://www.sykesassistance.com/press-release/new-brunswick-811-tele-care-service|date=2010-04-01 |title=New Brunswick 811 Tele-Care Service |access-date=2016-01-16))</ref>

Quebec has since supplemented its teletriage service (''Info-Santé'') with access to a social worker to deal with situations of [[psychosocial distress]] (''Info-Social'') at the same 8-1-1 number.<ref>((cite web | url=https://www.quebec.ca/sante/trouver-une-ressource/info-social-811/ | title=Info-Social 811 ))</ref>

=== United States ===
[[Image:8-1-1 Logo.svg|right|150px]]

In March 2005, the United States [[Federal Communications Commission]] (FCC) made 8-1-1 the universal number for the 71 regional services that coordinate location services for underground [[public utilities]] in the U.S.<ref>((cite news |title=FCC Designates 811 as the Nationwide Number to Protect Pipelines, Utilities from Excavation Damage |url=http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-257293A1.pdf |work=FCC |date=2005-03-10 |archive-url=https://web.archive.org/web/20111021063312/http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-257293A1.pdf |archive-date=2011-10-21 |location=Washington, D.C.))</ref> Before that time, each of these [[Utility location|"call before you dig"]] services<ref>((cite web|url=http://411newyork.org/guide/2010/03/27/3-digit-numbers-in-new-york-state/ |title=3-Digit Numbers Used in New York City |publisher=411newyork.org |date=2010-03-27 |access-date=2010-08-27| archive-url= https://web.archive.org/web/20100815090128/http://411newyork.org/guide/2010/03/27/3-digit-numbers-in-new-york-state/| archive-date= 15 August 2010 | url-status= live))</ref> had its own [[800 number]], and the FCC and others wanted to make it as easy as possible for everyone planning an excavation to call first.

This safety measure not only helps prevent damage that interrupts telecommunications, but also the cutting of subterranean [[Undergrounding|power line]]s, [[Water supply network|water main]]s, and [[Pipeline transport#Oil and natural gas|natural gas pipes]]. Over 20 million miles of buried utilities exist in the U.S.,<ref>((Cite web|last=Gas|first=Walton|date=2021-04-13|title=Always Know What's Below|url=https://www.waltongas.com/always-know-whats-below/|access-date=2021-10-15|website=Walton Gas|language=en-US))</ref><ref>((Cite web|last=Burns|first=Michael|title=Calling 811 is important but not enough|url=https://www.greenvilleonline.com/story/news/local/greer/2016/08/10/calling-811-important-but-not-enough/88515244/|access-date=2021-10-15|website=The Greenville News|language=en-US))</ref><ref>((Cite web|title=Underground Utilities – What You Need to Know Before You Dig ((!)) Pipe Spy Blog ((!)) Oakland/East Bay|url=https://pipespy.com/blog/underground-utility-replacement/|access-date=2021-10-15|website=pipespy.com))</ref> and damages to these cost in excess of $30 billion annually.<ref>((Cite web|title=DIRT Report|url=https://commongroundalliance.com/|access-date=2021-10-15|website=commongroundalliance.com|language=en-US))</ref> On average, an underground utility is damaged every six minutes due to a failure to contact 811 as required by law.<ref>((Cite web|title=SC811 Fast Facts|url=https://sc811.com/education-outreach/safe-digging-month/|url-status=live|access-date=2021-10-15|website=SC811|language=en-US|archive-url = https://web.archive.org/web/20210306051514/https://sc811.com/education-outreach/safe-digging-month/  |archive-date = 2021-03-06  ))</ref> However, according to the [[Pipeline and Hazardous Materials Safety Administration]], using 811 services before digging projects results in a 99% chance of avoiding utility damages, injury, environmental harm, and death.<ref>((Cite web|title=811 Day ((!)) PHMSA|url=https://www.phmsa.dot.gov/safety-awareness/811-day|access-date=2021-10-15|website=www.phmsa.dot.gov))</ref>

Underground utilities are located via color-coded markings typically up to and not past the user's service connection or meter. Lines on the other side of the meter or service connection are considered to be part of the customer's property and will typically not be located by these services. Establishment of an [[abbreviated dialing]] number for this purpose was required by the Pipeline Safety Improvement Act<ref>((cite web|url=http://www.govtrack.us/congress/billtext.xpd?bill=h107-3609&version=enr&nid=t0%3Aenr%3A378|title=Text of H.R. 3609 (107th): Pipeline Safety Improvement Act of 2002 (Passed Congress/Enrolled Bill version) - GovTrack.us|work=GovTrack.us))</ref> of 2002.

The use of 8-1-1 for [[Utility location|"call before you dig"]]  services was long established in [[California]] and [[Nevada]], through an organization known as [[Underground Service Alert]], before the FCC mandated its use for this purpose. While "call before you dig" and the 8-1-1 phone number is the primary awareness campaign in the United States, Canada has switched to "click before you dig" to emphasize online locate requests and contacting one-call centers virtually rather than calling.<ref>((Cite web |title=Click Before You Dig |url=http://www.clickbeforeyoudig.com/en/ |access-date=2022-07-10 |website=Click Before You Dig |language=en-US))</ref><ref>((Cite web |date=2022-05-05 |title=Safer Digging Part 2: Click Don't Call ((!)) Aii Policy Blog |url=https://www.aii.org/safer-digging-part-2-click-dont-call/ |access-date=2022-07-10 |website=Alliance for Innovation and Infrastructure |language=en-US))</ref> August 11 is National Safe Digging Day.<ref>((cite news|url=https://www.salisburypost.com/2023/08/11/8-11-is-811-day-call-before-you-dig/|title=8/11 is 811 day: call before you dig|last=Sullivan|first=Robert|work=[[Salisbury Post]]|date=2023-08-11))</ref>

== Previous uses ==

Prior to 2005, the FCC had never officially assigned 8-1-1 for any service, but did not prevent its use either. Traditionally, 8-1-1 has been a direct line to the business office of the [[telephone company]] providing service on the line. From there, one may perform some or all of the following operations:

* Pay the [[Bill (payment)|bill]]
* Order additional lines
* Order and cancel services
* Order and [[renting|rent]] equipment
* Order [[telephone card|calling card]]s
* Speak to [[customer service]]

Such services have been merged into [[6-1-1]]. [[Mobile phone]]s sometimes use 6-1-1 for this purpose as well. Many telephone companies, including Canada's [[Telus]], are experimenting with merging 8-1-1 and 6-1-1 service now that neither will usually route directly to a human [[operator (profession)|operator]]. Generally, an automatic phone answering system or other [[automated attendant]] will now answer both lines anyway.

== References ==
((reflist))

== External links ==
* [http://www.call811.com Call811.com]
* [http://www.crtc.gc.ca/eng/archive/2005/dt2005-39.htm CRTC Approval of 8-1-1 in Canada]
* [https://www.cbc.ca/news/canada/british-columbia/811-hotline-offers-non-emergency-health-advice-1.739779 811 Hotline Offers Non-emergency Health Advice]
* [http://nshealthlink811.ca Nova Scotia HealthLink]
((N11 codes))

[[Category:Three-digit telephone numbers]]

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