Citizens Advice Scotland (CAS), formally the Scottish Association of Citizens Advice Bureaux (SACAB), is a registered charity. Based in Edinburgh it comprises 61 member bureaux, including a national helpline ( Together these free local and national services provide legal advice, practical help and information on consumer and political rights across Scotland.

CAS provides central support to local bureaux with management, research, fundraising, IT support, training and campaigning.

CAS launched a national helpline in 2005, called Citizens Advice Direct, staff were based in Glasgow city centre.[1]

In 2012 a study showed that most of CAS's activity was the provision of advice across five areas: benefits, debt, employment, housing and relationship.[2] In 2012, there were concerns that five of the bureaux in Glasgow might close, however they remained open after accepting a new funding offer.[3]

CAS has been registered as a charity since 3 August 1984, currently registered as a charitable company with the Office of the Scottish Charity Regulator (OSCR), Scottish charity number SC 016637.[4]


  1. ^ "Call centre answers CAB worries". BBC News. 16 June 2005.
  2. ^ The financial benefits of advice provision – the example of the Citizens Advice Service in Scotland (PDF) (Report). University of Strathclyde. November 2012.
  3. ^ Ainsworth, David (19 March 2012). "Reprieve for five Glasgow citizen advice bureaux". Third Force News. Retrieved 12 December 2015.
  4. ^ "Search OSCR: Charity Details: Citizens Advice Scotland, SC016637". Scottish Charity Regulator (OSCR). Retrieved 12 December 2015.