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This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.

System Creator License Implementation language(s) Back end Launch Date
Faveo Helpdesk Ladybird Web Solution Proprietary PHP MySQL 2015
HEAT FrontRange Solutions Proprietary .NET Microsoft SQL Server, Oracle 1990
Jira Service Management Atlassian Proprietary, Free for non-commercial use; hosted & on-premises Java MySQL, PostgreSQL, Oracle, Microsoft SQL Server 2003
OTRS OTRS Proprietary Perl MySQL, PostgreSQL, Oracle, Microsoft SQL Server 2001
osTicket osTicket GPL PHP MySQL 2003
Znuny Znuny GmbH GPL-3.0 Perl MySQL, PostgreSQL, Oracle, Microsoft SQL Server 2021
Request Tracker Best Practical Solutions, LLC GPL Perl MySQL, PostgreSQL, Oracle 1999-10-13
Roundup Roundup-Team MIT, Zope Python MySQL, PostgreSQL, SQLite, Berkeley_DB 2001-08-18
Spiceworks Spiceworks IT Software Proprietary; free for use Ruby sqlite 2006
Supportworks Hornbill Systems Proprietary Visual C++ and PHP Microsoft SQL Server, MySQL, Oracle, Sybase 1994
SysAid SysAid Technologies Proprietary Java, C# MySQL, Derby, Oracle, Microsoft SQL Server 2002
Tracker Automation Centre Proprietary Groupware, requires Lotus Notes IBM Lotus Domino 2001
TrackerSuite.Net Automation Centre Proprietary C# Microsoft SQL Server 2006
Trac Edgewall Software BSD-3-Clause Python MySQL, PostgreSQL 2004
Zammad Zammad GmbH AGPL v3 Ruby MySQL, PostgreSQL 2016

See also