David Segal
Occupationnewspaper columnist and reporter
EmployerThe New York Times
Known for"The Haggler" customer service column

David Segal is a newspaper columnist and reporter.[1] He was the author of "The Haggler", a bi-weekly column in the Sunday edition of The New York Times. Segal has received praise for his writing and reporting skills.[2][3]

The Haggler

Until June 11, 2017 Segal authored the bi-weekly "The Haggler" column in the Sunday edition of The New York Times, in which he printed and attempted to resolve reader-submitted letters about plights in customer service. His column covered companies such as Sears,[4] Apple,[5] Samsung,[6] and many others.[7] It was generally written in a semi-third person style, in which he referred to himself as "The Haggler" rather than "I".[7] His interventions were generally successful.[8][9]


David Segal has written pieces for The New York Times about technology and business topics including search-engine optimization[10] and SEC-related fraud.[11] He was one of a team of New York Times reporters who won the 2013 Pulitzer Prize for Explanatory Reporting for a series of 10 articles about the business practices of Apple and other technology companies.[12][13]

Segal's December 2010 story about a Brooklyn-based online eyeglass seller, Vitaly Borker, who manipulated his site's Google search ranking through negative publicity[14] received attention from the media and prompted Google to alter its algorithms.[15]

Before joining the New York Times in 2008, Segal worked for 14 years at The Washington Post, four of them spent as the paper's pop music critic and four others as the paper's Style section correspondent in New York City.[16] At The Post, Segal wrote a profile about a British man who sued Wilco for using sounds he'd recorded in the band's album Yankee Hotel Foxtrot.[17] This profile was later published in Da Capo Best Music Writing 2005.[18]

Segal was an editor at The Washington Monthly in 1993 and 1994 and remains a contributing editor for the magazine.[19] Since 2004, he has also contributed stories to the radio show This American Life.[20]


  1. ^ "City University Television » The Open Mind » In Conversation with a Reporter". Cuny Tv. Retrieved 2012-10-14.
  2. ^ Creamer, Matthew (2011-02-18). "The Week's Best Media Writing — Scientology, SEO and More | Media — Advertising Age". Adage.com. Retrieved 2012-10-14.
  3. ^ Vega, Tanzina (2010-03-13). "Thank You Haggler! - Video". The New York Times. Retrieved 2012-10-14.
  4. ^ Segal, David (13 October 2012). "Running in Place, Before the Treadmill Ever Arrived". The New York Times. Retrieved 1 November 2012.
  5. ^ Segal, David (23 June 2012). "Apple's Retail Army, Long on Loyalty but Short on Pay". The New York Times. Retrieved 1 November 2012.
  6. ^ Segal, David (13 February 2010). "One Compliment, but Two Complaints". The New York Times. Retrieved 1 November 2012.
  7. ^ a b Segal, David. "The Haggler — The New York Times". Topics.nytimes.com. Retrieved 2012-10-14.
  8. ^ Segal, David (22 September 2012). "Blowing the Whistle on Online Returns". The New York Times. Retrieved 1 November 2012.
  9. ^ Segal, David (27 October 2012). "Summoning the Power of the Crowd". The New York Times. Retrieved 1 November 2012.
  10. ^ Segal, David (12 February 2011). "The Dirty Little Secrets of Search". The New York Times. Retrieved 28 October 2012.
  11. ^ Segal, David (22 August 2010). "In S.E.C. Fraud Suit, Texas Brothers Stand Firm". The New York Times. Retrieved 28 October 2012.
  12. ^ "The 2013 Pulitzer Prize Winners - Explanatory Reporting". Pulitzer.org. Retrieved 15 April 2013.
  13. ^ "2013 Journalism Pulitzer Winners". New York Times. 15 April 2013. Retrieved 15 April 2013.
  14. ^ Segal, David (26 November 2010). "A Bully Finds a Pulpit on the Web". The New York Times. Retrieved 1 November 2012.
  15. ^ Sullivan, Danny (28 November 2010). "Google's "Gold Standard" Search Results Take Big Hit In New York Times Story". Search Engine Land. Third Door Media, Inc. Retrieved 28 October 2012.
  16. ^ Wemple, Erik (2008-11-17). "Post's Segal to NYT - City Desk". Washingtoncitypaper.com. Retrieved 2012-10-25.
  17. ^ "The Shortwave And the Calling". washingtonpost.com. 2004-08-03. Retrieved 2012-10-25.
  18. ^ editor, J.T. LeRoy, guest editor ; Paul Bresnick, series (2005). Da Capo Best Music Writing 2005 : the year's finest writing on rock, hip-hop, jazz, pop, country, & more (1. Da Capo Press ed.). [New York]: Da Capo Press. pp. Introduction xix. ISBN 0306814463.CS1 maint: extra text: authors list (link)
  19. ^ Vedder, Richard. "Staff Bios". The Washington Monthly. Retrieved 2012-10-25.
  20. ^ "David Segal". This American Life. Retrieved 2012-11-01.