It is one of the three big rental car holding companies in the United States, holding a 33% market share, placing it behind the Hertz Corporation and ahead of Avis Budget Group.[1]
History
A combined Enterprise, Alamo and National car rental counter, a common sight at airports after the merger
Established in 1957[2] as Executive Leasing Company, the company was renamed Enterprise in 1969 in memory of the World War II ship USS Enterprise(CV-6) on which the founder Jack C. Taylor served.[3] Jack Taylor's founding philosophy, which has shaped the company's business policy, has been stated as "Take care of your customers and employees first, and profits will follow."[2]
Enterprise Rent-A-Car was established in St. Louis, Missouri, and the company still has its headquarters in the area and remains managed by the Taylor family.[4]
The holding company was formed on August 3, 2009, as a result of Enterprise Rent-A-Car's 2007 acquisition of Vanguard Automotive Group, the former parent company of National and Alamo.[5] The resulting company was 21st on the 2008 Forbes list of "Largest Private Companies in America".[6][7][8][9] Enterprise Holdings was 9th on the 2021 Forbes list of "Largest Private Companies in America".[10]
As of 2010[update], Enterprise ranked as the largest car rental company in North America, and was the only investment-grade company in the car rental industry.[2] Further, it was part of the largest global car rental network through its alliance with Europcar.[2] The success of Enterprise can in part be attributed to its major focus on customer service.[2]
On June 4, 2013, it was announced that Pamela Nicholson would assume the role of chief executive officer. Nicholson was not only the first female CEO in the company's history, but also the first that was not a member of the Taylor family of St. Louis. Her predecessor, Andrew "Andy" Taylor, has continued to stay involved with company activities since then as Executive Chairman.[11] In October 2019, the company announced Nicholson would retire by the end of the year.[12] Two months later, it was announced that Chrissy Taylor, then the company's president and chief operating officer, would be promoted to chief executive officer (CEO), effective January 2020. Taylor is only the fourth CEO in the company's more than 60-year history and the third generation of Taylor family CEO leadership, preceded as CEO by her father Andy Taylor and grandfather Jack Taylor. In addition to being promoted to CEO, she retains her current title of president.[13]
Mergers and acquisitions
A planned acquisition of Citer SA was announced in November 2011; this includes the acquisition of subsidiary Atesa.[14] This acquisition would add 30,000 vehicles to the company's fleet and provide entry into the French and Spanish markets.[14]
Enterprise acquired further car-share companies including Mint Cars-On-Demand in 2012 (New York and Boston), I-GO in 2013 (Chicago), and in 2014 Occasional Car in Denver and AutoShare in Toronto.
Enterprise acquired Performance Gateway, LLC, in 2014, which provided “Software-as-a-service (SAAS) services featuring performance management software for use in network management, vendor and employee feedback and training, vehicle rental, automotive insurance, automotive refinishing, and collision repair applications."[16]
Enterprise acquired Zimride ride-matching business on July 10, 2013. Terms of the sale were not released.[17]
Triangle Rent A Car, another car-rental company based in Raleigh, North Carolina, was acquired by Enterprise in 2015[18] and it was converted into Enterprise Rent-a-Car.
In 2017, Enterprise merged Cyncast Inc. and Performance Gateway, LLC (both acquired by Enterprise in 2007 and 2014 respectively) into ARMS® Business Solutions (ABS) "to provide an integrated management suite to insurance carriers, adjusters, collisions repair shops, manufacturers, and all partners involved in the claims and repair channels."[19] In October 2019, Enterprise launched Entegral, the new name for its technology platform, which "was formerly known as ARMS® Business Solutions (ABS)."[20]
In April 2017, Enterprise acquired Dooley Car Rentals, a car rental business operating in Ireland.[21]
In January 2019, Enterprise acquired Deem, a managed-travel technology platform that "includes Deem Work Fource and Deem Ground Work, a suite of online booking and travel technology products for business travelers, travel managers, travel-management companies and suppliers."[22]
In September 2020, Enterprise acquired Canadian company Discount Car and Truck Rental. The company, founded in 1980, had been privately held. This added nearly 600 locations to Enterprise's network in Canada.[23]
Rebranding and Expansion
On October 26, 2023 Enterprise Holdings was officially rebranded as Enterprise Mobility.
Enterprise Rent-A-Car
In 2006, Enterprise Rent-A-Car ranked #1 in sales with $9 billion in sales; unclear what the geographical scope of this sales figure was.[24]
Enterprise Rent-A-Car became an Enterprise Holdings subsidiary in 2009.[2] This subsidiary has been recognized as a "Best Place to Launch a Career" by BusinessWeek for several years prior to 2010.[2] It also has a strong culture of promoting from within, which has contributed to its being a top recruiter of college graduates.[2] In addition, the subsidiary has been named the number one ranked car rental company in terms of customer satisfaction by J.D. Power several times.[25]
In March 2014, Enterprise Holdings acquired AutoShare, a carsharing company that had been founded in Toronto in 1998 and operated in several Canadian cities. It adopted the Enterprise CarShare name soon after.[29]
During the COVID-19 pandemic in 2020, Enterprise CarShare shut down business operations in New York and Philadelphia,[30] retail rentals in those cities, Honolulu, and St. Louis,[31] and suspended operations on most university campuses.[32]
ONRAMP Concierge
In 2012, Enterprise launched a mobile concierge website accessible by scanning a QR code for smart phones. Known as "ONRAMP Concierge", the service is accessed by customers scanning the code printed on a sticker placed on the driver's side window of the vehicle; the codes were made available to nearly all vehicles in Enterprise Rent-A-Car, Alamo Rent A Car, and National Car Rental following a 20,000-vehicle pilot program started in 2011.[33] The application, once scanned, gives users information about their rental vehicle's make and model, company offers and nearby resources such as gas stations or restaurants. Enterprise launched the application in an effort to raise vehicle awareness and generate sales for its auto manufacturing partners.[34]
Enterprise Holdings is no longer supporting the OnRamp Concierge program.
To manage and provide feedback about your current rental, you must download the Alamo, Enterprise or National mobile apps in the app store.[35]
Enterprise Center
On May 22, 2018, it was announced that Enterprise had purchased the naming rights of the Scottrade Center, home of the St. Louis Blues. The building's name was to become the Enterprise Center, with the name change effective July 1.[36] The arena's renovations continued their second phase during this time; all Phase 2 renovations and signage changes were complete in time for the 2018–19 NHL season.
A silver Nissan Pathfinder operated by Commute with Enterprise, the largest vanpool provider in the United States.
Vehicle rental brands
Enterprise Rent-A-Car – Flagship car rental brand, focused on “home city” rentals to consumers (often people renting a car close to their home as opposed to at an airport)
^ abcdefghiHarriott, Jesse; Quinn, Jeffrey; Artim, Marie (2010). "Leveraging Human Capital Analytics for Site Selection: Monster and Enterprise Rent-A-Car". In Fitz-Enz, Jac (ed.). The New HR Analytics. New York: AMACOM. pp. 224–5. ISBN978-0-8144-1644-0. OCLC5730565712 – via Internet Archive (Preview).
