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((more citations needed|date=September 2023))
An '''experience model''' is a description of the key attributes that drive end-user experience when interacting with a system, product, or service.<ref>((Cite book |last=Aliekperov |first=Adyl |url=https://books.google.com/books?id=EDLvDwAAQBAJ&q=%22experience+model%22 |title=The Customer Experience Model |date=2020-10-01 |publisher=Routledge |isbn=978-1-000-19519-4 |language=en))</ref> These attributes may be a combination of end-user attributes and those of the system or environment. These attributes are typically uncovered as insights exposed through behavioral research. Experience models are typically visually represented by abstract [[diagram]]s or [[Visualization (graphics)|visualizations]] to enhance understanding of the attributes and how they influence experience and engagement. The value of an experience model is to help designers focus on solution options that are most likely to improve end-user experience outcomes.

== How to Create Experience Models ==

* See [https://www.sciencedirect.com/science/article/pii/B9780128008942000077 Building Experience Models] in [https://www.sciencedirect.com/book/9780128008942/contextual-design Contextual Design: Design for Life, Second Edition] (Holtzblatt and Beyer)

== See also ==

* [[Customer experience|Customer Experience]]
* [[User experience]]
* [[User experience design]]

==References==
((Reflist))

* [https://www.sciencedirect.com/book/9780128008942/contextual-design Contextual Design: Design for Life, Second Edition] (Holtzblatt and Beyer, 2017)
* [https://netcorecloud.com/blog/what-is-product-experience-px-and-how-to-improve-it/ Guide on How to improve Product Experience] (June, 2022)

((DEFAULTSORT:Experience Model))
[[Category:Communication design]]


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