Expert Global Solutions, Inc. (EGS)
IndustryBusiness Process Outsourcing
Accounts Receivable Management
Customer Relationship Management
Back Office Solutions
Number of locations
Over 100 Globally
RevenueApproximately 2 billion USD
OwnerOne Equity Partners
Number of employees
~43,000 (2012)
The parent company of Expert Global Solutions, after its acquisition by Alorica in June 2016[2]
The parent company of Expert Global Solutions, after its acquisition by Alorica in June 2016[2]

Founded in 2012, Expert Global Solutions, Inc., ("EGS", formerly NCO Group), based in Plano, Texas,[3] was the world's largest privately owned Business Process Outsourcing company with more than 100 locations globally and more than 40,000 associates. It is a holding company for NCO and APAC Customer Services, Inc. (APAC), providers of global business process outsourcing services.[4] NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services.[5] EGS has over 100 locations, with more than 42,000 employees. EGS is owned by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co. [6]

In 2016, the company was acquired by Alorica Inc, a California-based customer service company.[7]


  1. ^ "EGS Profile". 2012-10-03. Archived from the original on 2012-12-31. Retrieved 2012-10-13.
  2. ^ "Alorica completes acquisition of Expert Global Solutions, solidifying Company as the clear leader in the U.S. market". Alorica. 30 June 2016. Retrieved 10 July 2019.
  3. ^ EGS Fact Sheet[dead link]
  4. ^ Patrick Lunsford (2009-03-27). "Completes Merger, Introduces World to Expert Global Solutions, Inc". Archived from the original on 2013-01-26. Retrieved 2012-10-13.
  5. ^ "NCO and APAC merger means CRM outsourcing game change". OVUM. Archived from the original on 2013-01-30. Retrieved 2012-10-13.
  6. ^ "Nco Group Announces Completion Of Apac Merger And Refinancing". 2012-04-03. Retrieved 2012-10-13.
  7. ^ "California company acquires Plano-based Expert Global Solutions". Retrieved December 16, 2017.