History
Genesys was founded by Gregory Shenkman and Alec Miloslavsky in October 1990.[3][5] The company's original seed funding was $150,000 in loans from the founders' families.[3] The company completed its initial public offering (IPO) in June 1997 and was listed on the NASDAQ stock exchange under the ticker symbol GCTI.
In late 1999, Alcatel-Lucent (then Alcatel) acquired Genesys for $1.5 billion.[6]
In October 2007, Paul Segre succeeded Wes Hayden as Genesys's chief executive officer (CEO).[7]
In February 2012, Permira and TCV acquired Genesys from Alcatel-Lucent for $1.5 billion.[4][8]
In July 2016, private equity investor Hellman & Friedman purchased a $900 million stake in Genesys from majority owners Permira and Technology Crossover Ventures, valuing the company at $3.8 billion.[9]
In May 2019, former Skype CEO Tony Bates joined Genesys as the new CEO, with former CEO Segre moving to the position of chairman.[10]
Acquisitions
The company has grown over the years through a series of acquisitions.
In December 1997, Genesys acquired Forte Software, Inc. (later renamed Adante).[11]
In December 1998, Genesys acquired Plato Software Corporation.[12]
In June 1999, the company acquired Next Age Technologies, a workforce management software developer.[12]
In May 2001, the company purchased IBM's CallPath computer telephony integration (CTI) business.[13]
In 2002, Genesys parent Alcatel acquired Telera, a Campbell, California-based developer of voice portal and interactive voice response (IVR) systems, and merged the company into Genesys.[14][15]
In April 2006, Genesys acquired VoiceGenie Technologies, a developer of voice self-service software based on VoiceXML.[15]
In December 2007, Genesys announced it acquired Informiam, a developer of performance management software for customer service operations.[16]
In January 2009, Genesys announced the acquisition of Conseros, a developer of high-volume work item management software and SDE Software Development Engineering, a creator of hosting management software for contact centers.[17]
In May 2013, the company acquired Angel.com, a provider of cloud-based contact center solutions, from parent company MicroStrategy, for $110 million.[18]
In March 2014, the company acquired Solariat, a developer of software to measure and manage social media engagements for customers.[19]
In May 2014, the company acquired OVM Solutions, a developer of cloud-based customer communications software.[20]
In 2016, the company acquired the Genesys division of EIT, its regional partner in Korea.[citation needed] In December, Genesys acquired Interactive Intelligence, a developer of customer experience software for the cloud, for $1.4B [21]
In February 2017, Genesys acquired Silver Lining, an employee performance management company that developed applications to support and analyze employee performance and learning automation.[22]
In February 2018, Genesys acquired AltoCloud, a customer journey analytics provider.[23]
In March 2020, the company acquired nGUVU, a partner purchased to add gamification to its workforce engagement management suite.[24]
In March 2021, the company announced the acquisition the Bold360 suite of digital engagement software from LogMeIn.[25]
Operations
Genesys is headquartered in Menlo Park, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia.[2][29]
$2.0 billion[1] (2022)