Dame Gillian Guy DBE is a British administrator who is currently the Independent Assessor of the Financial Ombudsman Service.[1] She was previously Chief Executive Officer of Citizens Advice, a network of charitable organisations employing 7,000. She joined in 2010 from the charity Victim Support.[2] She is also a non-practitioner member of the Banking Standards Board.[3]

Career

Guy has been Chief Executive Officer of three organisations, as well as a board member of four.[4]

London Borough of Ealing

In 1994, she became CEO of London Borough of Ealing, where she spent her early life. She continued working there for 12 years before moving to Victim Support, her first executive role in a charity.[4]

Victim Support

Victim Support, a charity that supports victims of various crimes, hired Guy in 2006, where she worked for four years. In an interview, Guy characterized the move from public sector to charitable organization sector: "In the public sector, there was never enough money to do what you wanted; in the charity sector it's the same. It's always about getting more for less."[4] Significantly, She consolidated Victim Support into one charity from a network of seventy-seven, according to The Guardian.[5]

Citizens Advice

Guy was hired as the Chief Executive Officer of Citizens Advice in 2010. The charity, a network of independent charities across multiple countries, employs over 21,000 volunteers.[4][6] In an interview with The Guardian, she noted that her experience at Victim Support prepared her for working cooperatively with the government.[7]

Already Commander of the Order of the British Empire (CBE), Guy was appointed Dame Commander of the Order of the British Empire (DBE) in the 2020 New Year Honours for services to the public and voluntary sectors.[8]

In August 2019, Guy admitted that Citizens Advice had been too slow to make progress on inclusivity and diversity under her leadership.[9] This followed the publication of Citizens Advice training materials which the charity's own Black, Asian and ethnic minority staff group said "propagated racist stereotypes".[10]

In August 2020, Citizen Advice announced that Gillian Guy would step down from the organization in October, after ten years of service. She would be followed by the Chief Operating Officer Alistair Cromwell until a permanent successor is elected.[11]

Independent Assessor of the Financial Ombudsman Service

Guy is currently the Independent Assessor of the Financial Ombudsman Service.[12]

References

  1. ^ "Financial Ombudsman Service's Board appoints new Independent Assessor". Financial Ombudsman.
  2. ^ "Our Executive Directors". Citizens Advice. Retrieved 18 September 2019.
  3. ^ "The Board Non-Practitioner Members". Banking Standards Board. Archived from the original on 2 November 2015. Retrieved 1 November 2015.
  4. ^ a b c d "Gillian Guy of Citizens Advice on moving with the times". Third Sector. 2 March 2015. Retrieved 1 November 2015.
  5. ^ "Leading questions: Gillian Guy". The Guardian. 22 July 2008. Retrieved 1 November 2015.
  6. ^ "On the front line with the Citizens Advice Bureau". BBC News. BBC. 4 March 2013. Retrieved 1 November 2015.
  7. ^ Ramesh, Randeep (11 August 2010). "New Citizens Advice chief executive promises fresh direction". The Guardian. Retrieved 1 November 2015.
  8. ^ "No. 62866". The London Gazette (Supplement). 28 December 2019. p. N8.
  9. ^ "Citizens Advice 'too slow to make progress on diversity', says chief executive". ThirdSector. 30 August 2019. Retrieved 10 September 2020.
  10. ^ "Citizens Advice training document 'propagated racist stereotypes'". The Guardian. 14 August 2019. Retrieved 10 September 2020.
  11. ^ "Citizens Advice chief to step down after 10 years". Third Sector. 26 August 2020. Retrieved 30 August 2020.
  12. ^ "Financial Ombudsman Service's Board appoints new Independent Assessor". Financial Ombudsman. Retrieved 16 July 2021.