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Intelenet Global Services
Company typePrivate
Founded11 October 2000
FoundersTata Consultancy Services (TCS) and Housing Development Finance Corporation (HDFC)
HeadquartersMindspace, Malad West,
Mumbai
,
India
Number of locations
70
Key people
Bhupendra(Chief Executive Officer)[1]
ServicesBusiness Process Outsourcing (BPO) Services
RevenueRs. 28.10  billion ($ 420 million) (FY 2014-)
OwnerTeleperformance
Number of employees
66,000
Websitewww.intelenetglobal.com

Intelenet Global Services is a subsidiary of Teleperformance D.I.B.S.[2]

The company offers omni channel contact centre, digital transformation, Robotic process automation, AI and analytics, transaction processing, finance & accounting, HRO and IT to companies in the United Kingdom, the United States, Australia and India.

Timeline

Intelenet Global Services was formed in October 2000.[3] as a 50:50 Joint Venture (JV) between Tata Consultancy Services and Housing Development Finance Corporation Ltd. (HDFC) and started operations in November 2001.

In July 2004, TCS divested its 50% stake, which was purchased by Barclays Bank Plc, one of Intelenet's biggest clients. By 2006, Intelenet had grown to over 5,000 people with over 20 client relationships.

In 2006, Intelenet ventured into the India domestic BPO industry with its acquisition of Sparsh BPO Services from Spanco Telesystems.[4] Intelenet is today the largest player in the domestic BPO market with over 18000 employees in 10 locations across India, providing customer management, outbound sales and analytics in the Banking and Financial Services, Telecom, Travel, Insurance, Retail and Government sectors.

In 2007, Intelenet's management team initiated a management buyout backed by Blackstone Group, a global private equity player.[5] Blackstone group owns 75.98% of the stake at Intelenet; 19% is held by SKM (Employee) Trust and 5.02% by Housing Development Finance Corporation Ltd (HDFC).

In 2007, Intelenet acquired companies in Travel and IT verticals - Upstream, a US-based BPO company with centres in Fargo, North Dakota, Chesapeake, Virginia and Campbellsville, Kentucky and Travelport ISO, the India-based captive operations of the Travelport group.

In January 2010 Intelenet opened a delivery centre in Kraków, Poland.[6]

2014 – Intelenet Global Services was acquired by Serco Group PLC.

2016 – Serco (Indian operations) was acquired back by Intelenet Global Services.[7]

2018 – Intelenet Global Services was acquired by Teleperformance which is a France-based BPO.

References

  1. ^ "Teleperformance completes USD 1 billion Intelenet acquisition=5 Oct 2018". The Times of India.
  2. ^ "Teleperformance completes USD 1 billion Intelenet acquisition - Times of India". The Times of India. Retrieved 10 October 2018.
  3. ^ "Intelenet Global Services Pvt. Ltd.: Private Company Information - BusinessWeek". Investing.businessweek.com. Archived from the original on 16 November 2010. Retrieved 29 July 2010.
  4. ^ "Intelenet to acquire Spanco's Sparsh BPO biz - India Business - Business - The Times of India". Timesofindia.indiatimes.com. 1 December 2005. Retrieved 29 July 2010.
  5. ^ "Deals". VCCircle. Retrieved 29 July 2010.
  6. ^ Technology (16 March 2007). "MSN India - Intelenet launches centre in Poland". BPO Watch India. Retrieved 29 July 2010.
  7. ^ "Blackstone closes Serco BPO deal, company to rebrand as Intelenet Global Services". timesofindia-economictimes. Retrieved 4 June 2016.
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