It has been suggested that Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365, Microsoft Dynamics 365 Finance, Microsoft Dynamics 365 Sales and Microsoft Dynamics AX be merged into this article. (Discuss) Proposed since March 2022.
This article needs to be updated. Please help update this article to reflect recent events or newly available information. (February 2017)
Microsoft Dynamics
Initial releaseOctober 2018; 4 years ago (October 2018)
Preview releaseNone
Operating systemMicrosoft Windows
PredecessorMicrosoft Dynamics AX
Microsoft Dynamics NAV
Available inMulti-lingual
TypeEnterprise resource planning
LicenseCommercial, Proprietary

Microsoft Dynamics is a line of Business Applications, containing enterprise resource planning (ERP) and customer relationship management (CRM). Microsoft markets Dynamics applications through a network of reselling partners who provide specialized services.[1] Microsoft Dynamics forms part of "Microsoft Business Solutions". Dynamics can be used with other Microsoft programs and services, such as SharePoint, Yammer, Office 365, Azure and Outlook. The Microsoft Dynamics focus-industries are retail, services, manufacturing, financial services, and the public sector. Microsoft Dynamics offers services for small, medium, and large businesses.[2][3][4]


Microsoft Dynamics is largely made up of products developed by companies that Microsoft acquired: Dynamics GP (formerly Great Plains), Dynamics NAV (formerly Navision; now forked into Dynamics 365 Business Central), Dynamics SL (formerly Solomon), and Dynamics AX (formerly Axapta; now forked into Dynamics 365 Finance and Operations). The various products are aimed at different market segments, ranging from small and medium-sized businesses (SMBs) to large organizations with multi-language, currency, and legal entity capability. In recent years Microsoft Dynamics ERP has focused their marketing and innovation efforts on SaaS suites that includes the following products:

Product updates

October 2018 update

The update released in October 2018 included new features for sales, marketing, customer service, and recruitment.[7][8]

April 2019 update

This update was released on April 5, 2019. The features added after the update, included a user interface (UUI) to embed canvas apps created in PowerApps and it also brought back the tabs facility. The update also led to the removal of the[9]

February 2020 update

An update was announced on February 19, 2019. The update included additions to the Customer Insights, Microsoft's customer data platform (CDP) such as new first and third-party data connections. In addition to this, this update brought forth new sales forecasting tools and Dynamics 365 Sales Engagement Center. The Dynamics 365 Project Operations was introduced in this update.[10]

October 2021 update (Wave 1)

An update was announced on October 5. 2019. This update included a replacement of bank reconciliation reports. The payment reconciliation journal was improved to support preview posting, separate number series, and user-defined documents numbers. Microsoft Dynamics 365 also welcomes Correct Dimensions action. With this update, Microsoft Dynamics 365 has welcomed integration with Microsoft Teams search box, Microsoft Word, and Microsoft Universal Print technology.[11][citation needed]

Related products

Microsoft Dynamics includes a set of related products:

Microsoft also sells Sure Step as an implementation methodology for Microsoft Dynamics for its re-sellers.

In July 2018, Microsoft announced Dynamics 365 AI for sales applications.[15]

See also


  1. ^ Microsoft Dynamics ERP
  2. ^ "Small Business ERP: Microsoft Dynamics GP, NAV, SL". Microsoft Dynamics. Retrieved 8 September 2014.
  3. ^ "Microsoft Business Solutions: CRM & ERP Enterprise Solutions". Microsoft Dynamics. Retrieved 8 September 2014.
  4. ^ TechNet Wiki: Importance of Microsoft Dynamics ERP for SMBs
  5. ^ "Microsoft Dynamics 365 Customer Service - ScienceSoft".
  6. ^ "Who is this French visual support company integrated into Microsoft Dynamics CRM?".
  7. ^ Foley, Mary Jo. "Microsoft previews what's coming in Dynamics 365 this October". ZDNet. Retrieved 2021-07-19.
  8. ^ "The Microsoft Dynamics 365 Update to 'One Version' and Why You Should Care". HSO Innovation. Retrieved 2021-07-19.
  9. ^ "Microsoft Dynamics 365 April 2019 update: Was that v10?". Retrieved 2021-07-19.
  10. ^ "Microsoft Dynamics 365 update is focused on harnessing data". TechCrunch. Retrieved 2021-07-19.
  11. ^ "Universal Print is ready for business". TECHCOMMUNITY.MICROSOFT.COM. 2021-03-02. Retrieved 2021-09-09.
  12. ^ Ignite 2019: Microsoft Flow renamed "Power Automate," adds new capabilities -
  13. ^ Microsoft acquires Softomotive to expand low-code robotic process automation capabilities in Microsoft Power Automate
  14. ^ Microsoft Acquires Parature For $100M In Deal To Bolster Knowledge Base For Dynamics CRM Platform
  15. ^ Foley, Mary Jo. "Microsoft previews what's coming in Dynamics 365 this October | ZDNet". ZDNet. Retrieved 2018-07-24.