|Type||Public limited company|
|Headquarters||Handforth, Cheshire, England, United Kingdom|
|Ian Burke (Chairman)|
|Revenue||£1,058.8 million (2020)|
|£111.3 million (2020)|
|£67.4 million (2020)|
Pets at Home is a pet supplies retailer selling pet products including food, toys, bedding, medication, accessories and pets. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.
The first store was opened in Chester in 1991, by Anthony Preston.
In December 1999, Pets at Home acquired Petsmart UK, bringing a chain of 140 stores under Pets at Home branding.
Pets at Home was sold to Bridgepoint Capital for £230 million in July 2004.
In November 2007, the 200th store, Barnstaple, opened. On 27 January 2010, Pets at Home was sold by Bridgepoint Capital, to United States-based investment firm Kohlberg Kravis Roberts (KKR) for around £955 million.
The 17 September 2012 episode of BBC consumer affairs television programme Watchdog included a report on animal and fish welfare conditions at Pets at Home. The programme had visited eight stores, as part of an investigation which included Mike Jessop, former president of the Small Animal Veterinary Association. The programme discovered evidence of mistreatment of small animals, dead fish being left to rot and be eaten in tanks, and sick small animals up for sale. That month, Pets at Home issued a full response to the claims made in the broadcast. The BBC trust published a clarification on 7 June 2016 and acknowledged that this represented a serious breach of the BBC's editorial standards.
In March 2014, the company was the subject of an initial public offering.
In January 2018, KKR sold its remaining 12.3% stake in Pets at Home.
Pets at home operate 453 stores plus 316 grooming salons. Pets at Home also operate 453 veterinary surgeries operated on a joint venture partnership model and additionally 47 group managed veterinary practices. The joint venture businesses are generally small businesses which pay a percentage of turnover as a management fee to the company for back office services. The company runs a graduate training scheme intended to produce future joint venture partners.
The company owns Vets4Pets, a Guernsey-based veterinary business which operates a national network of joint venture partner veterinary practices focusing on treatment of small animals (domestic pets such as dogs, cats, rabbits etc.). The company enters into joint venture partnerships with veterinary professionals (usually a veterinary surgeon or veterinary nurse) to open new small animal practices. These practices are supported by 2 main support offices located in Swindon and Manchester which provide partners and their practices with full administrative support.
The management team are as follows:
Key members of the board are as follows: