Pets at Home, Westgate Retail Park, Wakefield, West Yorkshire. (2009)Pets at Home in more recent branding in Pontefract, West Yorkshire.
Pets at Home is a British pet supplies retailer selling pet products including food, toys, bedding, medication, accessories and pets. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. Founded in 1991, the company operates 453 stores across the UK, as well as an online store. Pets at Home also provides a range of services such as grooming, veterinary care and dog training.
History
The first store was opened in Chester in 1991, by Anthony Preston.[2]
In December 1999, Pets at Home acquired Petsmart UK,[3] bringing a chain of 140 stores under Pets at Home branding.[4]
The 17 September 2012 episode of BBC consumer affairs television programme Watchdog included a report on animal welfare conditions at Pets at Home.[8] The programme had visited eight stores, as part of an investigation which included Mike Jessop, former president of the Small Animal Veterinary Association. The programme discovered evidence of mistreatment of small animals, dead fish being left to rot and be eaten in tanks, and sick small animals up for sale.[8][9] That month, Pets at Home issued a full response to the claims made in the broadcast.[10] The BBC trust published a clarification on 7 June 2016 that the website included a version of the item made before Pets at Home's points in reply to criticisms were incorporated. In response to the complaint the programme-makers acknowledged that this represented a serious breach of the BBC's editorial standards and replaced the item with a version which reflected Pets at Home's points.[11]
In January 2018, KKR sold its remaining 12.3% stake in Pets at Home.[13]
Operations
Pets at home operate 453 stores plus 316 grooming salons; Pets at Home also operate 394 veterinary surgeries operated on a joint venture partnership model and additionally 47 group managed veterinary practices.[14] The joint venture businesses are generally small businesses which pay a percentage of turnover as a management fee to the company for back office services. The company runs a graduate training scheme intended to produce future joint venture partners.[15]
The company owns Vets for Pets,[16] a Guernsey-based veterinary business that operates a national network of joint-venture partner veterinary practices focusing on treatment of small animals (domestic pets such as dogs, cats, rabbits etc.).[17] The company enters into joint-venture partnerships[18] with veterinary professionals (usually a veterinary surgeon or veterinary nurse)[19] to open new small animal practices. These practices are supported by two main support offices in Swindon and Manchester, which provide partners and their practices with full administrative support.[20]
^Arsenault, Jane."Forging Nonprofit Alliances: A Comprehensive Guide to Enhancing Your Mission Through Joint Ventures and Partnerships" Jossey Bass,1998, p.33-49.
£1,317.8 million (2022)[1]
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