Proton Mail is run by Proton AG (formerly Proton Technologies), which is based in Plan-les-Ouates, Switzerland.[10] The company also operates Proton VPN, Proton Drive and Proton Calendar. Proton Mail received initial funding through a crowdfunding campaign. Although the default account setup is free, the service is sustained by optional paid services. Initial membership was by invitation only; however, beginning in March 2016, Proton Mail was opened to the public. Acquiring more than 2 million users by 2017,[11] membership grew to almost 70 million by 2022.[12]
History
On May 16, 2014, Proton Mail entered into public beta.[13] It was met with enough response that after three days they needed to temporarily suspend beta signups to expand server capacity.[14] Two months later, Proton Mail received US$550,377 from 10,576 donors through a crowdfunding campaign on Indiegogo, while aiming for US$100,000.[15] During the campaign, PayPal froze Proton Mail's PayPal account, thereby preventing the withdrawal of US$251,721 worth of donations. PayPal stated that the account was frozen due to doubts of the legality of encryption, statements that opponents said were unfounded.[16][17] The restrictions were lifted the following day.[18]
On March 18, 2015, Proton Mail received US$2 million from the non-profit Fondation Genevoise pour l'Innovation Technologique (FONGIT) and Charles River Ventures, although by 2022, the company no longer had venture capital investors.[19][20] On 14 August 2015, Proton Mail released major version 2.0, which included a rewritten codebase for its web interface. On 17 March 2016, Proton Mail released major version 3.0, which saw the official launch of Proton Mail out of beta. With a new interface for the web client, version 3.0 also included the public launch of Proton Mail's iOS and Android beta applications.[21]
On January 19, 2017, Proton Mail announced a Tor onion site.[22] On November 21, 2017, Proton Mail introduced Proton Mail Contacts, a zero-access encryption contacts manager. Proton Mail Contacts also utilizes digital signatures to verify the integrity of contacts data.[23] On 6 December 2017, Proton Mail launched Proton Mail Bridge, an application that provides end-to-end email encryption to any desktop client that supports IMAP and SMTP, such as Microsoft Outlook, Mozilla Thunderbird, and Apple Mail, for Windows and MacOS.[24]
On July 25, 2018, Proton Mail introduced address verification and Pretty Good Privacy (PGP) support, making Proton Mail interoperable with other PGP clients.[25]
The source code for the back-end remains closed source.[26][27] However, Proton Mail released the source code for the web interface under an open-source license.[28] Proton Mail also open sourced their mobile clients for iOS and Android,[29][30] as well the Proton Mail Bridge app.[31]
In September 2020, Proton Mail helped found the Coalition for App Fairness, which aims to gain better conditions for the inclusion of their apps in app stores.[32] Proton also founded the Coalition for Competitive Digital Markets, which brings together 50+ European tech companies supporting open, interoperable and competitive digital markets.[33]
In May 2022, Proton AG updated the visuals, user interface, and logos of all its products, including Proton Mail, to achieve a consistent design throughout its software. Proton Mail's subscription now includes access to all Proton VPN, Proton Calendar, Proton Drive and Proton Pass.[34]
The public key is used to encrypt the user's emails and other user data.
The private key capable of decrypting the user's data is symmetrically encrypted with the user's mailbox password.
This symmetrical encryption happens in the user's web browser using AES-256. Upon account registration, the user is asked to provide a login password for their account.
Proton Mail also offers users an option to log in with a two-password mode that requires a login password and a mailbox password.
The login password is used for authentication.
The mailbox password encrypts the user's mailbox that contains received emails, contacts, and user information as well as a private encryption key.
Upon logging in, the user has to provide both passwords. This is to access the account and the encrypted mailbox and its private encryption key. The decryption takes place client-side either in a web browser or in one of the apps. The public key and the encrypted private key are both stored on Proton Mail servers. Thus Proton Mail stores decryption keys only in their encrypted form so Proton Mail developers are unable to retrieve user emails or reset user mailbox passwords.[35] This system absolves Proton Mail from:
Storing either the unencrypted data or the mailbox password.
Divulging the contents of past emails but not future emails.
Decrypting the mailbox if requested or compelled by a court order.[36]
Proton Mail exclusively supports HTTPS and uses TLS with ephemeral key exchange to encrypt all Internet traffic between users and Proton Mail servers.
In September 2015, Proton Mail added native support to their web interface and mobile app for PGP. This allows a user to export their Proton Mail PGP-encoded public key to others outside of Proton Mail, enabling them to use the key for email encryption. The Proton Mail also supports PGP encryption from Proton Mail to outside users.[37]
Email sending
An email message sent from one Proton Mail account to another is automatically encrypted with the public key of the recipient. Once encrypted, only the private key of the recipient can decrypt the message. When the recipient logs in, their mailbox password decrypts their private key and unlocks their inbox.
Email messages sent from Proton Mail to non-Proton Mail email addresses may optionally be sent in plain text or with end-to-end encryption. With encryption, the message is encrypted with AES under a user-supplied password. The recipient receives a link to the Proton Mail website on which they can enter the password and read the decrypted message. Proton Mail assumes that the sender and the recipient have exchanged this password through a backchannel.[35] Such email messages can be set to self-destruct after a period of time.[38]
Masked email
In 2022 ProtonMail acquired SimpleLogin, a company based in Paris, France that provides masked email addresses. SimpleLogin functionality is integrated into Proton Mail, but the masked mail service is also available independently to use with any email provider.[39][40]
As of October 2022 Proton Mail currently supports two-factor authentication with TOTP tokens or U2F security keys, like YubiKeys, for its login process.[44][45]
In 2021 Nadim Kobeissi published an article arguing that as Proton Mail was generally accessed through a web client, "no end-to-end encryption guarantees have ever been provided by the Proton Mail service."[46]
In 2021, Proton Mail's security and cryptographic architecture were both independently audited by Securitum, a leading European security auditing company, who uncovered no major issues or security vulnerabilities, and the audit results were publicly published.[47]
Proton Mail maintains two data centers, one in Lausanne and another in Attinghausen (in the former K7 military bunker under 1,000 meters (3,300 ft) of granite) as a backup. Since the servers are located in Switzerland, they are legally outside of the jurisdiction of the European Union, United States, and other countries. Under Swiss law, all surveillance requests from foreign countries must go through a Swiss court and are subject to international treaties. Prospective surveillance targets are promptly notified and can appeal the request in court.[48]
Each data center uses load balancing across web, mail, and SQL servers, redundant power supply, hard drives with full disk encryption, and exclusive use of Linux and other open-source software. In December 2014, Proton Mail joined the RIPE NCC in an effort to have more direct control over the surrounding Internet infrastructure.[49]
DDoS attacks
From November 3–7, 2015, Proton Mail was under several DDoS attacks that made the service largely unavailable to users.[50] During the attacks, the company stated on Twitter that it was looking for a new data center in Switzerland, saying, "many are afraid due to the magnitude of the attack against us".[51]
In July 2018, Proton Mail reported it was once more suffering from DDoS attacks. CEO Andy Yen claimed that the attackers had been paid by an unknown party to launch the attacks.[52] In September 2018, one of the suspected Proton Mail attackers was arrested by British law enforcement and charged in connection with a series of other high-profile cyberattacks against schools and airlines.[53]
Reception
Technological reviews of Proton Mail are generally positive. IT Pro's review scores it 4 out of 5 stars. It lauds the end-to-end encryption of emails, including for non-Proton Mail users, a robust security, and the interfaces of both the web and mobile versions of the email client, with criticisms of the client's search function and the service's price versus the competition.[54]PCMag also rates the service 4 out of 5 stars, praising the security, in addition to loading embedded images without returning the IP address to senders and setting expirations for messages, but questioning the cap on daily messages even with a subscription.[55]TechRadar gives the service 4.5 out of 5 stars, calling it one of the best secure email services, although it noted limitations such as that it is not suited for voluminous messaging, the reluctance of websites to adopt the service, and that email subject lines are not encrypted.[56]
Proton Mail was the recipient of three Lovie Awards, one gold and The People's Lovie in 2016,[57] and one silver in 2017.[58]
Blocks
Belarus
On November 15, 2019, Proton confirmed that the government of the Republic of Belarus had issued a block across the country of Proton Mail and Proton VPN IP addresses. The block was no longer in place four days later. No explanation was given to Proton Mail for the block, nor for the block being lifted.[59]
Russia
On January 29, 2020, the Russian Federal Service for Supervision of Communications, Information Technology and Mass Media reported that it had implemented a complete block of Proton Mail services within the Russian Federation.[60] As a reason for the block, it cited Proton Mail's refusal to give up information relating to accounts that allegedly sent out spam with terror threats.[61][62] However, Proton Mail claimed that it did not receive any requests from Russian authorities regarding any such accounts.[63][64] In response to the block, the Proton Mail Twitter account recommended legitimate users circumvent the block via VPNs or Tor.
In March 2020, the company announced that even though the Russia ban was not particularly successful, and the service continues to be largely available in Russia without using a VPN, Proton Mail will be releasing new anti-censorship features in both Proton Mail and Proton VPN desktop and mobile apps which will allow more block attempts to be automatically circumvented.[65]
Compliance with Swiss court orders
According to Proton Mail's transparency report, it is legally obligated to follow Swiss court orders if Swiss law is broken, and in 2020 Proton Mail received 3,572 orders from Swiss authorities and contested 750 of them.[66] Due to the encryption utilized, Proton Mail is unable to hand over the contents of encrypted emails under any circumstances, but according to Proton's privacy policy, Proton Mail can be legally compelled to log IP addresses as part of a Swiss criminal investigation.[67] For this reason, the company strongly suggests that users who need to hide their identity from the Swiss government use their Tor hidden service/onion site. In May 2022, Proton updated its privacy policy and made explicit a separate privacy policy for its Proton VPN service, which has a different treatment under Swiss law and has a strict no-logs policy which was also confirmed by an external audit.[68]
Notable cases involving Swiss court orders include a case involving death threats made against well-known immunologist Anthony Fauci and a case against French climate activists.[69][70] After these cases, in October 2021, Proton Mail won an important Swiss court victory that confirmed that email services cannot be considered telecommunications providers, and consequently are not subject to the data retention requirements imposed on telecommunications providers.[71]
Account types
As of September 22, 2023, Proton Mail offers the following account types for individuals:[72][73]
Account type
Messages per day
Storage
Aliases
Custom domains
Price
Support
Proton Free
150
1 GB
1 Address
-
Free
Limited Support
Mail Plus
Unlimited
15 GB
10 Addresses
1
€4.99 /mo or €47.88 /yr or €83.76 /2yr
Priority Support
Proton Unlimited
Unlimited
500 GB
15 Addresses
3
€12.99 /mo or €119.88 /yr or €191.76 /2yr
Priority Support
Proton Family
Unlimited
3 TB
90 Addresses
3
€29.99 /mo or €287.88 /yr or €479.76 /2yr
Priority Support
*Proton offered free users an option to increase their storage to 1GB if they met certain criteria.
As of September 22, 2023, Proton Mail offers the following account types for businesses:[74]
^Saxena, Kumkum; Rajdev, Dev; Bhatia, Divesh; Bahl, Manav (June 25–27, 2021). "ProtonMail: Advance Encryption and Security". 2021 International Conference on Communication information and Computing Technology (ICCICT). pp. 1–6. doi:10.1109/ICCICT50803.2021.9510041. ISBN978-1-6654-0430-3. S2CID237000409.
^"Proton Mail responds on Reddit". April 2, 2019. We don't plan to open source the back-end code, because it doesn't add trust (users can't verify what code is running on the backend) and doing so would given away information about how we do anti-spam and anti-abuse.
^Yen, Andy (November 7, 2022). "Proton and SimpleLogin are joining forces". Proton. We have been following SimpleLogin closely for a long time as many Proton Mail users utilize it to prevent their Proton Mail addresses from being leaked to spammers
^Graw, Michael (October 5, 2022). "ProtonMail review". IT Pro. Archived from the original on August 12, 2023. Retrieved August 12, 2023.
^Rubenking, Neil J. (December 12, 2022). "ProtonMail - Review". PCMag. Archived from the original on August 12, 2023. Retrieved August 12, 2022.((cite web)): CS1 maint: bot: original URL status unknown (link)
