American call center company
TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company headquartered in Greenwood Village, Colorado.
History
Founding and early developments (1982-1996)
The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.[4][5] In 1986, the company moved to Sherman Oaks, California.
By 1995, it had added call centers in other states. In 1996 it completed its IPO.[6]
International growth and recent development (since 1997)
After the completion of its IPO global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines.[citation needed] In 2006, TeleTech acquired Direct Alliance.
In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.[7] The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.
Company
Management and leadership
TTEC is managed by a leadership team of 14 members (2022). Kenneth D. Tuchman is the founder and current CEO of the company and also serves as chairman of the board.[8] The board has a total of eight members (2022).[9][10]
Acquisitions
In recent years TTEC grew its business through a variety of acquisitions, including:
- 2022: Faneuil
- 2021: Avtex[11]
- 2020: VoiceFoundry[12]
- 2017: Connextions[13]
- 2017: Motif India infotech[14]
- 2016: Atelka[15]
- 2014: rogenSi[16]
- 2014: Sofica[17]
- 2013: Technology Solutions Group, Inc.[18]
- 2012: Guidon Performance Solutions[19]
- 2012: iKnowtion[20]
- 2011: eLoyalty Corporation (integrated contact services business unit)[21]
Products and services
TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage.[22]
In 2022, TTEC provided services in 21 countries: the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.[23]
2.444 billion USD (2022)