A telephone booth, telephone kiosk, telephone call box, telephone box or public call box^[1][2] is a tiny structure furnished with a payphone and designed for a telephone user's convenience; usually the user steps into the booth and closes the booth door while using the payphone inside.

In the United States and Canada, "telephone booth" (or "phone booth") is the commonly used term for the structure, while in the Commonwealth of Nations (particularly the United Kingdom and Australia), it is a "phone box".^[3]

Such a booth usually has lighting, a door to provide privacy, and windows to let others know if the booth is in use. The booth may be furnished with a printed directory of local telephone numbers, and a booth in a formal setting, such as a hotel, may be furnished with paper and pen and even a seat. An outdoor booth may be made of metal and plastic to withstand the elements and heavy use, while an indoor booth (once known as a silence cabinet) may have more elaborate architecture and furnishings.^[4] Most outdoor booths feature the name and logo of the telephone service provider.

History

The world's first telephone box called "Fernsprechkiosk", was opened on 12 January 1881 at Potsdamer Platz, Berlin.^[5] To use it, one had to buy paper tickets called Telefonbillet which allowed for a few minutes of talking time. In 1899, it was replaced by a coin-operated telephone.^{[citation needed]}

William Gray is credited with inventing the coin payphone in the United States in 1889, and George A. Long was its developer.^[6] The first telephone booth in London, England, was probably installed near the Staple Inn in High Holborn in May 1903.^{[citation needed]}

In the UK, the creation of a national network of telephone boxes commenced in 1920 starting with the K1 which was made of concrete; however, the city of Kingston upon Hull is noted for having its individual phone service, Kingston Communications, with cream coloured phone boxes, as opposed to classic royal red in the rest of Britain.^{[citation needed]} Also, The Post Office was forced into allowing a less strident grey with red glazing bars scheme for areas of natural and architectural beauty. Ironically, some of these areas that have preserved their telephone boxes have now painted them red.

Design

Starting in the 1970s, pay telephones were less commonly placed in booths in the United States. In many cities where they were once common, telephone booths have now been almost completely replaced by non-enclosed pay phones. In the United States, this replacement was caused, at least in part, by an attempt to make the pay telephones more accessible to disabled people. However, in the United Kingdom, telephones remained in booths more often than the non-enclosed setup. Although still fairly common, the number of phone boxes has declined sharply in Britain since the late 1990s due to the boom of mobile phones.

Many locations that provide pay-phones mount the phones on kiosks rather than in booths—this relative lack of privacy and comfort discourages lengthy calls in high-demand areas such as airports.

Special equipment installed in some telephone booths allows a caller to use a computer, a portable fax machine, or a telecommunications device for the deaf.

The Jabbrrbox, an enclosed structure for installation in open plan offices, was inspired by the telephone booth.^[7]

Cultural impact

The ubiquity of the phone booth led to its depiction in fiction. In comic books published by DC Comics, the telephone booth is occasionally the place where reporter Clark Kent discards his street clothing and transforms into the costumed superhero Superman. Some films and television series have reused or parodied this plot device.^[8] The 1965–1970 television series Get Smart used a phone booth, among other devices, as a secure means of entering CONTROL headquarters.^[7] The 2002 film Phone Booth takes place almost entirely in a telephone booth; a 2023 retrospective article notes that "the obsolescence is to the film's advantage."^[9]

The 1986 comedy film Clockwise features John Cleese's character vandalising a phone in a booth in frustration after it malfunctions.^[10] The scene played on the public perception in Britain at the time that telephone booths were frequently out of order.^[11]

Privacy

Phone booths have been subject to wireless surveillance by law enforcement. For example, the landmark U.S. Supreme Court case of Katz v. United States involved the Constitutional question of whether the Federal Bureau of Investigation (FBI) could install a listening device outside of the booth.^[12]

Recent developments

Wireless services

The increasing use of mobile phones has led to a decreased demand for payphones, but the increasing use of laptops is leading to a new kind of service. In 2003, service provider Verizon announced that it would begin offering wireless computer connectivity in the vicinity of its phone booths in Manhattan. As of 2006, the Verizon Wi-Fi telephone booth service was discontinued in favor of the more expensive Verizon Wireless' EVDO system.^[13]

This allows a computer user to connect with remote computer services by means of a short-range device stationed within the booth. The caller pays for usage by means of a pre-arranged account code stored inside the caller's computer.^{[citation needed]} Wireless access is motivating telephone companies to place wireless stations at locations that have traditionally hosted telephone booths, but stations are also appearing in new kinds of locations such as libraries, cafés, and trains. Phone booths have been slowly disappearing since the advent of the mobile phone in 1973.^{[citation needed]}

Vandalism

A rise in vandalism has prompted several companies to manufacture simpler booths with extremely durable pay phones.

Withdrawal of services

Pay phones may still be used by mobile/cellular phone users if their phones become unusable, get stolen, or for other emergency uses. These uses may make the complete disappearance of pay phones in the near future less likely.

Australia

Under the Universal Service Obligation (USO), the Government legally requires telco Telstra to ensure standard phone services and payphones are “reasonably accessible to all people in Australia". Some communities, particularly in remote regional areas, rely on payphones, as well as people who do not have access to a mobile phone.

At their peak in the early 1990s, there were more than 80,000 public phone boxes across the country. By June 30, 2016, according to the ACMA there were about 24,000 payphones across Australia. On 3 August 2021, with 15,000 public phones remaining across Australia, Telstra announced that all calls to fixed line and mobile phones within Australia from public phones would become free of charge, and that Telstra had no plans to further eliminate public phones.^[14]

Belgium

In Belgium, majority state-owned telco Belgacom took the last remaining phone booths out of service on 1 June 2015.^[15]

Czechia

On 17 June 2021 the last phone booth in Czechia was closed and dismantled.^[16][17]

Denmark

On 13 December 2017 the last three public telephone booths in Denmark had their telephones removed.^[18] They were situated in the town of Aarhus.

Finland

By 2007, Finnet companies and TeliaSonera Finland had discontinued their public telephones, and the last remaining operator Elisa Oyj did that during the beginning of that year.^[19]

France

According to Orange CEO, Stéphane Richard, there are only 26 public phone booths^[20] still operating in France as of 2021. The "Macron law" of 2015 ended Orange mandatory maintenance of a public phone booth network, its decline in use being caused by the cell phones era. These are, by law, maintained in rural area where there is no cell phone service. Consequently, they are removed once the area is properly covered by at least one mobile phone operator.

Ireland

Eir, the Universal Service Obligation carrier with regard to payphones, has been systematically removing payphones which fall under the minimum requirement for retention, of a rolling average of one minute of usage a day over six months ^[21]

As of June 2019, 456 locations retain payphones (with none in the entirety of County Leitrim); down from 1320 in March 2014.^[22]

Jordan

In 2004, Jordan became the first country in the world not to have telephone booths generally available. The mobile/cellular phone penetration in that country is so high that telephone booths have hardly been used at all for years. The two private payphone service companies, namely ALO and JPP, closed down, and currently there's no payphone service to speak of.^[23]

Norway

The last functioning phone box in Norway was taken out of service in June 2016. However, 100 phone boxes have been preserved around the country and are protected under cultural heritage laws.^[24]

Sweden

The first telephone booth in Sweden was erected in 1890. In 1981 there were 44,000 of them,^[25] but in 2013, there were only 1,200, with a withdrawal of the last one in 2015.^[26] A survey showed that in 2013, only 1% of the population in Sweden used one the previous year.^[26]

United Kingdom

The red telephone kiosk is recognised as a British icon and the BT Group still hold intellectual property rights in the designs of many of the telephone boxes, including registered trade mark rights. ^[27] BT is steadily removing public telephone kiosks from the streets of the UK. It is permitted to remove a kiosk without consultation provided that there is another kiosk within 400 m (1,300 ft) walking distance. In other cases, it is required to comply with Ofcom rules in consultation with the local authority.^[28] Some decommissioned red telephone boxes have been converted for other uses with the permission of BT Group, such as housing small community libraries or automated external defibrillators.^[29][30]

United States

Beginning in the 1990s, multiple large cities began to institute restrictions on where pay phones could be placed, under the belief that they facilitated crime.^[31] In 1999, there were approximately 2 million phone booths in the United States.^[32] Only 5% of those remained in service by 2018.^[32] In 2008, AT&T began its departure from maintaining pay phones citing profitability, a few years later Verizon also left the pay phone market.^[31] In 2015, a phone booth in Prairie Grove, Arkansas was placed on the National Register of Historic Places.^[33] New phone booth installations continue to occur, including the installation of a phone booth at Eaton Rapid's city hall.^[34]

In 2018 About a fifth of America's 100,000 remaining pay phones are in New York, according to the FCC.^[32] Only 4 phone booths remain in New York City, all on Manhattan's Upper West Side; the rest have been converted into WiFi hotspots. Incoming calls are no longer available, and outgoing calls are now free. In February 2020, the city confirmed that despite a plan to remove dozens of pay phones, the iconic booths would continue to be maintained.^[35][36] In 2022, the last telephone booth was removed.^[37]

Smoking ban

When the smoking ban in England went into effect in 2007, it became illegal to smoke in red telephone boxes (types K2 to K8), because they are completely enclosed. The ban requires owners to display no smoking signs, so BT placed "no smoking" stickers, which call the telephone boxes "premises". Although smoking in red telephone boxes is banned, smoking in other telephone boxes remains legal because they are not completely enclosed.^{[citation needed]}

Advertising

Many telephone boxes in the United Kingdom have become locations for advertisements, bearing posters, with the development of "StreetTalk" by JCDecaux.^[38] This is in addition to the ST6 public telephone introduced in 2007 which is designed to feature a phone on one side and a JCDecaux-owned advertising space on the otherside. The advertising pays for the running of the phone.

In 2018, the UK Local Government Association drew attention to "Trojan" telephone boxes. These are telephone boxes whose main purpose is advertising. A loophole in planning law allows these to be erected without planning permission and the LGA is seeking to close this loophole.^[39]

Replacements for telephone booths

In the final third of the 20th century, pay telephones mounted on walls or kiosks became more common, often replacing older telephone booths.

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  Partially enclosed pay phone in North Carolina, typical of many early replacements for telephone booths in the United States, continuing an enclosed space on three sides without the booth.
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  Public telephones in Kashmar, Iran; such structures replaced earlier booth enclosed telephones late in the 20th century
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  Pay telephone with internet access in Münster, Germany. March 2014, still using the old booth format but without a door.
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  An example of a person using a Telstra phone box in Victoria, Australia; used after telephone booths were phased out.
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  A Telstra payphone booth in Australia that also serves as a Wi-Fi hotspot to access the internet, an example of a modern pay phone that supplanted the telephone booth.
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  Telephone kiosk in Brazil, popularly called orelhão ("big ear") because of its shape
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  Payphones mounted on a subway wall, South Korea.
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  A decommissioned telephone booth in Ilford, London, 2022
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  A decommissioned telephone booth in Berlin, 2022