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TuVox, Inc.
Company typePrivately Held
IndustryCall Center Automation Solutions, IVR Solutions
Founded2001
HeadquartersCupertino, California, United States
Key people
CEO: Mark Lazar, Founders: Steven Pollock and Ashok Khosla
Productsspeech recognition, speech synthesis, VXML
Websitewww.tuvox.com

TuVox is a company that produces VXML-based telephone speech-recognition applications to replace DTMF touch-tone systems for their clients.[1]

History

TuVox was founded in 2001 by Steven S. Pollock and Ashok Khosla, formerly of Apple Computer Corporation and Claris Corporation.[2] Since then, TuVox has grown to over 150 employees and has US offices in Cupertino, California and Boca Raton, Florida as well as international offices in London, Vancouver and Sydney. In 2005, TuVox acquired the customers and hosting facilities of Net-By-Tel.[3][4] In 2007, the company raised $20m for its speech recognition,[5] and phone menu software.[6]

On July 22, 2010, West Interactive — a subsidiary of West Corporation — announced its acquisition of TuVox.[7]

Customers

TuVox clients include 1-800-Flowers.com, AMC Entertainment, American Airlines, British Airways, M&T Bank, Canon Inc.,[8] Gateway, Inc., Motorola, Progress Energy Inc., Telecom New Zealand, Time, Inc., BECU, Virgin America and USAA.

References

  1. ^ Dawson, Keith (2006-04-01). "Is Hosting the Future of Speech?". EDN.
  2. ^ "StartupJournal | Strategies and Trends". 2006-06-14. Archived from the original on 2006-06-14. Retrieved 2022-01-06.
  3. ^ "TuVox Acquires NetByTel's Hosted Speech". technews.tmcnet.com. Retrieved 2022-01-06.
  4. ^ "Steve Pollock, Co-founder and Executive Vice President, TuVox (on the NetByTel Acquisition)". Speech Technology Magazine. 2005-10-01. Retrieved 2022-01-06.
  5. ^ "destinationCRM.com: Winnowing Customer Care Woes". 2007-05-02. Archived from the original on 2 May 2007. Retrieved 2022-01-06.
  6. ^ "TuVox raises $20M for speech recognition and phone menu software". VentureBeat. 2007-12-05. Retrieved 2022-01-06.
  7. ^ "West Interactive Acquires TuVox". www.insidearm.com. 2010-07-26. Retrieved 2022-01-06.
  8. ^ "Speech Technology Magazine's 2006 Most Innovative Solutions Awards". Speech Technology Magazine. 2006-07-03. Retrieved 2022-01-06.


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