Utah Transit Authority

Bus and TRAX train at the 2700 West Sugar Factory Road station
Founded	March 3, 1970
Headquarters	669 West 200 South Salt Lake City, Utah[U 1]
Locale	Wasatch Front, Utah, U.S.
Service area	Box Elder, Davis, Salt Lake, Tooele, Utah, and Weber counties
Service type	Transit bus, light rail, commuter rail, streetcar, bus rapid transit
Routes	89 active bus routes as of August 2021[U 2] 3 light rail lines (TRAX) 1 commuter rail line (FrontRunner) 2 bus rapid transit lines (UVX & OGX) 1 streetcar (S-Line)
Hubs	Central Pointe Murray/Murray Central North Temple/North Temple Bridge/Guadalupe Ogden Central Station Orem Central Provo Central Salt Lake Central West Valley Central
Stations	50 (light rail) 15 (commuter rail) 18 (bus rapid transit) 7 (streetcar [stops])
Fleet	More than 700 buses 400 vanpools 114 light rail vehicles 53 commuter rail cars 18 locomotives[U 3]
Daily ridership	119,300 (weekdays, Q3 2023)[1]
Annual ridership	31,233,700 (2022)[2]
Chief executive	Jay Fox
Website	rideuta.com

The Utah Transit Authority (UTA) is a special service district responsible for providing public transportation throughout the Wasatch Front of Utah, in the United States, which includes the metropolitan areas of Ogden, Park City, Provo, Salt Lake City and Tooele. It operates fixed route buses, flex route buses, express buses, ski buses, three light rail lines in Salt Lake County (TRAX), a streetcar line in Salt Lake City (the S-Line), and a commuter rail train (FrontRunner) from Ogden through Salt Lake City to Provo. UTA is headquartered in Salt Lake City with operations and garages in locations throughout the Wasatch Front, including Ogden, Midvale and Orem. Light rail vehicles are stored and maintained at yards at locations in South Salt Lake and Midvale. UTA's commuter rail equipment is stored and serviced at a facility in Salt Lake City. In 2022, the system had a ridership of 31,233,700, or about 119,300 per weekday as of the third quarter of 2023.

History

The Utah Transit Authority traces its roots to 1953 when several bus companies united to form the organization. Ironically, among the constitutive companies of the UTA was National City Lines, famous for its alleged cannibalization of American streetcar lines on behalf of General Motors. NSL had bought out and promptly decommissioned the electric trolleys operated by the Utah Light and Traction Company in Salt Lake City neighborhoods like the Avenues in the 1940s.

Throughout the 1950s buses became more and more unpopular, with low gas prices and subsidized construction of highways like Interstate 15. By 1960, bus ridership was only about one third the level of war-time Salt Lake, and the average age of riders was 14.

In 1969, the Utah State Legislature passed the Utah Public Transit District Act, which allowed individual communities to address transportation needs by forming local transit districts. UTA was subsequently founded on March 3, 1970, when the cities of Sandy, Salt Lake City, and Murray voted to form a transit district.^[3][4] Service was extended to Weber and Davis counties in 1973 and to Utah County in 1985.^[5] Today, the UTA's service area is over 1,400 square miles (3,600 km²) and covers seven counties: Box Elder, Davis, Salt Lake, Summit, Tooele, Utah, and Weber.

UTA saw rapid expansion through the mid-1970s and 1980s. It strove to streamline the bus system, connecting the east and west sides of the Salt Lake Valley with east–west routes along 2100 South, 3300 South/3500 South, and 4500 South/4700 South, in 1975. Four bus routes to Granger, Hunter (which today comprise West Valley City), Kearns, Magna, and Tooele were also created the same year. Sunday service on 25 routes began in 1975, only to be removed in 1988. (Sunday service resumed in 2001.)^[6] In 1976 the UTA began offering ski bus service to Alta, Brighton, Snowbird, and Solitude ski resorts in Big and Little Cottonwood Canyons. Today, the UTA offers seasonal buses to those four resorts as well as Snowbasin Resort and Powder Mountain in Weber County and Sundance Resort in Utah County.^[5]

Since the turn of the century, the entire service area of UTA has seen bus route redesigns, beginning with Utah County in 2000. Weber and Davis Counties saw an overhaul of their bus routing in 2002. The largest and most comprehensive change in routing occurred in August 2007 in Salt Lake County, with the goal of increasing ridership by twelve percent. Prior to 2007, night service had different numbering and routing than regular daytime service. After the redesign, nighttime routes were to retain the same routing and numbering as their daytime counterparts. Routes were consolidated as well, with 69 routes reduced to 60. Fifteen-minute service during weekday daytime hours was extended from two to 11 routes, and all other routes in the system had 30-minute service during weekday peak hours at the very least. "Fast buses," which connected suburbs to the city and charged the same fare as local buses (as opposed to express buses, which required a higher fare), were also introduced and expanded.^[7][8] The redesign proposal was met with criticism, with low-income advocacy groups claiming that the redesign focused too heavily on commuters rather than the disadvantaged.^[9] The route redesign achieved its intended goal—from 2007 to 2011, bus ridership in the entire system increased from 77,500 to 88,700, an increase of 18 percent.^[10][11]

Beginning in 2010, a decline in funding that UTA was receiving from sales tax revenues resulted in service reductions. Fast bus trips were substantially reduced, with many fast bus routes being cut altogether. Saturday and night service saw cuts as well.^[12] The opening of two new TRAX extensions exacerbated bus route service cuts, especially in the western side of the valley; routes that previously traveled from the western suburbs to downtown would end at Green Line stations, with riders expected to complete the rest of their journeys via the Green Line. For the first time in 2010, there was no service on Memorial and Labor days.^[13] Service on those holidays was later restored, and as of 2020 UTA provides bus and rail service on most holidays with the exception of Thanksgiving, Christmas and New Year's Day.^[14] As UTA's rail expansion projects draw to a close and revenues increase, the agency has indicated that it will slowly begin restoring service in the near future.^[15]

Amidst the service cuts and rail expansions, UTA struck a deal with Park City and Summit County to begin operating an express bus between Salt Lake City and Park City in October 2011. This express service was called PC-SLC Connect until High Valley Transit took over the route with it's 107 service.^[16]

Bus service

UTA currently offers over 120 bus routes within its operational area.^{[U 4]} Most of these routes provide regular transportation throughout the day, while many are primarily commuter routes. Some are special services, such as ski routes that only operate seasonally. Current ski routes include route 953 (Alta/Snowbird/Midvale), route 972 (Brighton/Solitude/Midvale), route 994 (Alta/Snowbird/Sandy), Route 880 (Sundance/Provo), route 674 (Powder Mountain/Ogden), route 675 (Snowbasin/Ogden) and route 677 (Snowbasin/Layton). Occasionally, will also offer service for special events or extend service on certain days of the year such as New Year's Eve.^[17] UTA regularly modifies or changes its bus routes, but whenever reasonably possible (other than temporary detours) limits the adjustments to Change Days. The majority of bus routes stay within the Ogden to Provo corridor, with limited service south to Santaquin, in Utah County, and north to Brigham City, in Box Elder County. Service to Santaquin is limited to one route, the 805, which is an Express bus to Utah Valley University. In Brigham City, Rt. 630 connects Downtown Brigham City with the Ogden Transit Center. Rt. F638, (F stands for Flex route) runs around Brigham City approximately every hour from 8am-4pm every weekday, no weekend service.

Route list

Bus Rapid Transit

The Utah Valley Express line operates between Provo Central station and Orem Central station via Brigham Young University and Utah Valley University, utilizing a dedicated busway across most of the route located in the center median of University Parkway, University Avenue, and East 700 North. The line opened in August 2018 and uses 60-foot articulated buses with doors on both sides of the bus to load passengers from busway stations located in the center median.

The Ogden Express line is a line between the Ogden Central Station and McKay-Dee Hospital, utilizing a dedicated busway that cuts through the campus of Weber State University and in the center median of Harrison Boulevard. On August 29, 2022, a short section of the line, entirely on the Weber State University busway opened. The rest of the line opened on August 20, 2023. The line uses 40-foot battery-electric buses.^[18]

UTA previously operated the 3500 South MAX line between Magna and the Millcreek TRAX station via West Valley City. The line was suspended in 2020 at the start of the COVID-19 pandemic and is now permanently discontinued.^[19]

Free trolley service

UTA has three bus routes that run trolley-replica buses, the 601, 628, and 667, which serve Ogden, Midtown (Clearfield/Layton) and Farmington (Lagoon amusement park), respectively. Service is free on these routes. All three routes run 30 minute service on weekdays, and 60 minute service on Saturdays. None of the three routes run on Sunday.

Flex routes

UTA has 17 bus routes that are allowed to deviate up to 3⁄4 mile (1.2 km) from their set route to pick up or drop off passengers.^{[U 3]} These "flexible" routes are called Flex routes and are indicated by the letter "F" at the beginning of the route number (e.g. F618). Flex routes combine the convenience of curb-to-curb service with regular fixed routes making them a viable option for many paratransit riders. Certain rules and restrictions apply to Flex routes:^{[20][21][U 5]}

• Only two deviations are allowed per trip; however, even with deviations, routes maintain a schedule and never depart designated stops early.
• Riding Flex routes costs the same as regular routes; however, the cost for deviations is an additional $1.25^{[U 6]} (in addition to the regular fare).
• Deviations may be scheduled up to seven days in advance but not less than two hours prior to travel time and can be made by calling 801-BUS-RIDE (801-287-7433) between 8:30 a.m. and 3 p.m.

Paratransit

Throughout its area of operation, UTA provides paratransit service in addition to its FLEX routes for qualifying disabled passengers that are unable to, either temporarily or permanently, utilized the other transportation services provided by UTA (including bus service, TRAX, the S-Line, and FrontRunner). Although the cost to UTA for this service is substantial to UTA, the fare remains the same for passengers.^{[U 7]}

Paratransit fare is $4 for one-way curb-to-curb transportation. Riders must be pre-qualified to use the service.^{[U 8]}

Transit centers

UTA operates three transit centers which are open and staffed by customer service personnel during business hours (or extended business hours) Monday through Friday (except holidays). The first two are Salt Lake Central station and the Ogden Central Station, which are both served by FrontRunner and inter-county and local bus service (as well as TRAX, in the case of Salt Lake Central). All other transportation hubs operated by UTA (including Central Pointe, Murray/Murray Central, West Valley Central, Orem Central and Provo) stations are not staffed by customer service personnel.

In addition to the transit centers, UTA offers customer service by telephone for extended business hours Monday through Saturday. In addition to English, assistance can usually be provided in the following languages: Chinese, French, Spanish, Tongan, and Vietnamese.^[22]

Active fleet

Buses

	Fleet numbers	Garage	Make & model	Year	Picture	Notes
07001–07034	07001-07012, 07022, 07024, 07025, 07032-07034	Depot District	Gillig BRT 40'	2007		Used as training in Ogden. Retired at Depot and Timp.
	07023, 07026-07027, 07028-07031	Timpanogos
	07013-07021	Ogden
09001–09042	09001–09029	Meadowbrook	Gillig BRT 40'	2009		Most retired, last in service 09030-09035 Used as training in Timp.
	09030-09042	Timpanogos
09051–09055		Meadowbrook	Gillig BRT Suburban 40'	2009		Coach seat style bus with no back door 09053-09055 retired.
09091–09095		Meadowbrook	MCI D4500CL	2009		Retrofitted with snow chains. 09092 retired.
10001		Meadowbrook	Gillig BRT 40'	2009		Engine conversion from Cummins ISM to ISL; almost never operates
10002-10037	10002-10003, 10008-10009, 10011-10037	Meadowbrook	Gillig BRT 40'	2010		Mostly retired. Only used as training and bus bridges at Meadowbrook.
	10004-10007, 10010	Depot District
11001–11030	11013-11024	Depot District	Gillig BRT 35'	2011		Snow chain equipped, No longer running ski service
	11004-11008	Meadowbrook
	11009-11010, 11025-11030	Ogden
	11001-11003, 11011-11012	Timpanogos
12001–12031		Meadowbrook	Gillig BRT 40'	2012		12003 Totaled in accident 2021.
12041–12049		Ogden	Gillig BRT Hybrid 40'	2012		Hybrids
13001–13010		Depot District	Gillig BRT CNG 40'	2013		CNG buses
13031–13044		Depot District	Gillig BRT Plus 40'	2013		CNG buses
13051–13052		Timpanogos	Gillig BRT 35'	2013		Snow chain equipped, No longer running ski service
14001–14020		Ogden	Gillig BRT 40'	2014		14020 totaled in accident 2022.
15001–15023		Depot District	Gillig BRT Plus 40'	2015		CNG buses
16001–16005		Ogden	Gillig BRT 35'	2016		Used on routes 674, 675, and 677
17001-17037	17001-17014	Ogden	Gillig BRT 40'	2017
	17015-17037	Meadowbrook
17038–17057		Meadowbrook	Gillig BRT 40'	2018
17071–17077		Ogden	Gillig BRT 35'	2017		Snow chain equipped; used on 674, 675, and 677; ski service
17101–17125		Timpanogos	New Flyer XDE60	2017		Used on route 830X (UVX)
18001-18024	18016-18020	Ogden	Gillig BRT 40'	2018
	Temporarily lent to Depot	Timpanogos
	18001-18015	Meadowbrook
	18021-18024	Depot District
18101–18102		Ogden	Gillig Trolley 35'	2018		Used on routes 601, 628, and 667
18103–18104		Ogden	Gillig Trolley 29'	2018		Used on routes 601, 628, and 667
18151–18153		Depot District	New Flyer XE40	2018		Electric buses.
19001–19010		Meadowbrook	Gillig BRT 40'	2019
20001–20010		Meadowbrook	Gillig Low Floor 40'	2020
20051–20059		Meadowbrook	Gillig Low Floor 35'	2020		Snow chain equipped
21001-21023	21001-21014	Timpanogos	Gillig Low Floor 40'	2021		Snow chain equipped
	21015-21023	Meadowbrook
21071-21097	21090-21097	Timpanogos	MCI D45 CRT LE	2021
	21071-21089	Ogden
22001-22020		Timpanogos	Gillig Low Floor 40'	2022		Snow chain equipped
22101-22111		Ogden	Gillig Low Floor Plus 40' Battery Electric	2022		Used on Route 603X (OGX) and Route 602 (Wildcat Shuttle, only when Weber State University is in session for Fall and Winter Semesters.)
23101-23120		Depot District	Gillig Low Floor Plus 40' Battery Electric	2023		Snow chain equipped
23001-23040		Meadowbrook	Gillig Low Floor 40'	2023
23041-23045		Meadowbrook	Gillig Low Floor Suburban 40'	2023		To run route 451-Tooele Fast Bus. Coach style seating.
24001-24012		Depot District	Gillig Low Floor 40' CNG	2024		To replace Depot's 07s

Light Rail

Model	Image	Number in fleet	Manufactured	Notes
Siemens SD-100		23	1998	Primarily used for the Blue Line.
Siemens SD-160		17	2001–2003	Primarily used for the Blue line.
Siemens S70		77	2010–2012	Also used on the S Line.

Commuter Rail

Model	Image	Manufactured	Road Numbers	Number in Fleet	Notes
MPXpress MP36PH-3C locomotives		2007	1–21	18	#12, was leased to the Northstar Line and subsequently acquired by Northstar in June 2010. #13 and #14 were sold to the MBTA in 2011.
EMD GP39 locomotive		1967	901	1	Not used for passenger service. Acquired from Virginia Railway Express. Originally a GP40 that was rebuilt into a GP39.
Bi-level Bombardier cab cars		2006	101–122	22	Used to run trains southbound without having to turn the entire train around.
Bi-level Bombardier coaches		2007	201–216	16	Coach Cars. Some equipped with bike racks.

TRAX light rail

Population growth and accompanying congestion led to the study of the feasibility of light rail in the Salt Lake Valley in the early 1990s. A 1993 initiative to use tax revenues to purchase an underutilized rail corridor for potential light rail use was rejected by Salt Lake County voters. The County Commission opposed increasing taxes for light rail and even hired a lobbyist to this end. Nonetheless, the Utah Transit Authority moved forward and was able to make the purchase using other available funds.

UTA also lobbied for funding and in August 1995 won $240 million from the federal government as part of the budget for I-15 reconstruction. The light rail system was called TRAX. This federal grant amounted to over two-thirds the cost of the Blue Line to Sandy, and further bills would fund a second line to the University of Utah. Salt Lake City's successful bid to host the 2002 Winter Olympics gave the light rail project some priority over transit projects in other cities competing for federal funds; Secretary of Transportation Federico Peña explained, "The Winter Olympics in Salt Lake are not just Salt Lake's Olympics. They are the nation's Olympics." Nonetheless, UTA's cost-effective light rail project merited the support of the Federal Transit Administration and would have been funded and constructed regardless of the Olympics.

TRAX became operational December 4, 1999, with an initial route of 17.3 miles (27.8 km)—the Blue Line, then simply dubbed the Sandy/Salt Lake Line—from Sandy to Downtown Salt Lake City. In celebration, UTA offered free rides on the new line all day, and local residents stood in long lines to be packed into the new light rail cars. The Blue Line was expanded in April 2008 to Salt Lake Central station, and as part of UTA's FrontLines 2015 project, a three-station expansion of the line further south to Draper was completed.

Due to federal funding, the initial 2.3 miles (3.7 km) of the Red Line (or the University Line, as it was initially named), from downtown Salt Lake to the University of Utah, was operational by December 15, 2001—after 16 months of construction and well ahead of the original schedule. Construction was expedited to be completed before the 2002 Winter Olympics, to enable spectators to take TRAX to the opening ceremonies at Rice-Eccles Stadium. In light of heightened security in the wake of the 9/11 attacks, however, light rail service was suspended during the opening and closing ceremonies. Buses were used instead, and though also vulnerable, transported attendees without incident. An extension of 1.5 miles (2.4 km) further east to the University of Utah Medical Center was completed September 29, 2003, and an expansion of 10.6 miles (17.1 km) to South Jordan in the southwestern corner of the metropolitan area opened on August 7, 2011, with service to the Daybreak Community. At this same time TRAX lines began to be referred to by a color-coded name (rather than destinations) and the Red Line trains no longer traveled downtown, instead bypassing the city center and heading south and then southwest.

The success of TRAX led to the creation of a third line—the Green Line—which runs from the Airport station at the Salt Lake International Airport through Downtown Salt Lake City to West Valley Central station in West Valley City. This line also originally opened on August 7, 2011, and services 18 stations. The Airport extension of the Green Line, which added six new stations and provided rail service from downtown Salt Lake City to the Salt Lake International Airport for the first time, opened for service on April 14, 2013.^[23]

FrontRunner commuter rail

In 2002, UTA announced a deal with Union Pacific to purchase a segment of track and right-of-way for a commuter rail line from Salt Lake City to Pleasant View, just northwest of Ogden. The new commuter train was named the FrontRunner in reference to the fact that it was intended to run up and down the Wasatch Front. Construction on the FrontRunner corridor began on August 10, 2005; seven stations opened running from Ogden to Salt Lake City on April 26, 2008. As part of the FrontLines 2015 project, the commuter rail corridor has been expanded south 44 miles (71 km) to Provo. Service began on the new southern extension on December 10, 2012.^[24][25] Future expansion may extend the corridor north to Brigham City in Box Elder County, and south to Payson and then Santaquin, with the possibility of even extending as far south as Nephi in Juab County.^{[U 3][26]}

In late 2020, the UTA began a virtual Open House event where citizens of Tooele were able to comment on a potential expansion of FrontRunner or bus service from Salt Lake City to Tooele County.^[27]

The S Line

The S Line (formerly known as Sugar House Streetcar) is a streetcar transit line that connects Sugar House (a neighborhood of Salt Lake City) with the neighboring city of South Salt Lake, as well as the UTA TRAX system. It is a joint project between UTA, Salt Lake City, and South Salt Lake. The S-Line runs along the old Denver and Rio Grande Western Railroad (D&RGW) line (which lies between 2100 South and the I-80 freeway) from the Central Pointe TRAX Station in South Salt Lake east to McClelland Street (1040 East) in Salt Lake City. The S Line line differs slightly from the TRAX lines in that it travels a slower speed, stops more often, and has "stops" instead of "stations".^[28][29] It is also intended for shorter trips than TRAX, as the initial length of the entire line is only about 2 miles (3.2 km).^[30]

Phase 1 of the S-Line opened for service on December 8, 2013. Future plans (Phase 2) include extending the line to run further north through Sugar House, but funding for the extension has not yet been secured.

In addition to the S-Line, several other areas in and around Salt Lake City are being evaluated for similar streetcar lines, but no specific projects have been announced so far.

Rideshare

UTA also provides many commuting alternatives through UTA Rideshare. Many of the Rideshare options involve a combination other transportation alternatives (e.g., bicycle lockers at rail stations, bicycle racks on buses as well as the FrontRunner and TRAX trains). While many of these alternatives are provided by UTA, some are coordinated with other alternative transportation alternatives (e.g., Enterprise CarShare).^[31]

One of the most visible is the UTA Vanpool program wherein commuters carpool together and share the cost (based on total monthly mileage), while UTA provides the van, fuel, vehicle maintenance, vehicle insurance, replacement van support, and up to 50 miles (80 km) per month for personal use of the van. The commuters must also provide designated drivers and a bookkeeper.^[32]

Other services of Rideshare include the Ridematching Database for those seeking partners for more traditional carpooling, suggestions for other alternatives to regular commuting, and options for employers to encourage and/or subsidize many of the alternatives suggested by Rideshare.^[33]

Change Day

UTA periodically adjusts its bus, TRAX, S-Line and FrontRunner schedules to meet changing ridership needs. Unless an urgent need arises, such as when a fairly major adjustment to resolve connections with the FrontRunner was made in February 2013,^[34] UTA generally limits Change Days to the middle part of April, August, and December each year.^[35] Changes can include new routes, elimination of routes, route changes, and schedule changes. Many of UTA's seasonal bus routes (such as ski bus service) also either begin or end on Change Days.

Area of operations

UTA operates in Box Elder, Davis, Salt Lake, Summit, Tooele, Utah, and Weber counties. Access extends from Brigham City in the north to Santaquin in the south. Service area includes of all cities in between, heading as far west as Grantsville in Tooele County and east to Park City in Summit County. UTA also provides service to many of the major ski resorts along the Wasatch Front during the winter months.

Accessibility

All of UTA's TRAX and FrontRunner trains and stations, streetcars and streetcar stops, and buses are compliant with Americans with Disabilities Act and are therefore accessible to those with disabilities.^{[U 9]} Signage at the stations, on the passenger platforms, and on the trains and streetcars clearly indicate accessibility options. Ramps on the passenger platform and assistance from the train operator may be necessary for wheelchair boarding on the Blue Line on weekdays only; these ramps are not used on weekends or on the Red or Green Lines. In accordance with the Utah Clean Air Act and UTA ordinance, smoking is prohibited on UTA property.^{[U 10][U 11]}

Park-&-Ride

There are numerous free Park-&-Ride lots throughout UTA's operational area. Many are operated by UTA in conjunction with its TRAX and FrontRunner stations or other transit centers, but others are maintained by the Utah Department of Transportation (UDOT). In addition, The Church of Jesus Christ of Latter-day Saints (LDS Church) has designated many of its meetinghouses' parking lots for use as well. Some Park & Ride lots offer 24-hour parking, while others offer extended or multi-day parking.^{[U 12]}

UTA operates parking garages in conjunction with two of its stations, the Jordan Valley TRAX station in West Jordan and the Draper FrontRunner station in Draper. UTA also has a "kiss-and-ride" lot at the Draper FrontRunner station. The only parking provided at the Draper station is within the parking garage. There was also parking available on the nearby street before the city of Draper prohibited parking along FrontRunner Boulevard.

Funding

UTA funding sources

• Local option sales tax – 70.9 percent
• Federal funding – 13.1 percent
• Fares – 11.2 percent
• Investments – 3.1 percent
• Advertising – 1.3 percent
• Other – .3 percent^[36]

Fares

UTA's bus fares are fixed price, based on the service type, with express routes costing more. As of April 1, 2013, the basic bus and TRAX fare is US$2.50, and Paratransit is US$4 ^[37] A fare on one mode of transit will usually transfer to another (e.g., bus to TRAX, FrontRunner to TRAX or bus, etc.). Paper and electronic transfers are issued and valid for use on other buses, TRAX and the S-Line. Fares on FrontRunner are distance-based and can be transferred to TRAX or bus, but TRAX or bus fare cannot be transferred to FrontRunner without purchase of an upgrade.^{[U 13]} Exemptions apply to kids below 6, who ride free with fare-paying rider, up to 3.

Numerous fare products and a variety of discounts and discount passes are available for eligible riders. These include all day and monthly passes purchased at local stores; passes for college students, minors, and seniors; Group Passes; and employer-sponsored passes. Ticket machines at all FrontRunner, MAX, TRAX and S-Line stations accept cash and major debit and credit cards.^[37] While ticket machines provide change for cash purchases, cash paying riders must have the exact fare amount upon boarding buses, as change is not available.

In 2009, UTA launched an automated fare collection system (ARC) to collect fares with contactless smart cards.^[38][39][40] As the first full AFC system in the United States to accept contactless bank cards, the UTA system, implemented in conjunction with Vix Technology, received the 2009 Innovation Award from the American Public Transportation Association^[41] and the 2009 Sesames Transportation Award.^[42]

UTA is now offering a prepaid fare card called FAREPAY. FAREPAY cards can be used to quickly pay fares on any UTA operated transportation (except paratransit). The cards can be purchased online or a UTA customer service center, as well as select retailers.^[43] The cards have a one-time US$3 activation fee, but can then be loaded (or reloaded) with as little as US$5 or as much as US$500. Reloading of cards may also be done online or at a UTA customer service center, as well as the same select retailers that sell the cards.^[44] Riders who pay with FAREPAY receive 40 percent off bus fare, 20 percent off TRAX and S-Line fare and up to 20 percent off FrontRunner fare. This promotion has been extended until December 31, 2017.^[45]

UTA currently has a Free Fare Zone in downtown Salt Lake City which allows transportation patrons that both enter and exit bus or TRAX service within the zone to ride at no charge. The zone was originally created in 1985^[46] and covers an area of approximately 36 city blocks. The boundaries are roughly North Temple, 200 East, 500 South and 400 West. TRAX stations within the zone include Arena, City Center, Courthouse, Gallivan Plaza, Planetarium, and Temple Square. In addition, the Free Fare Zone also includes the area of the State Capitol (north to 500 North), the bus stops on 400 South between 200 East and 300 East, and three additional TRAX stations: Library, Old GreekTown, and Salt Lake Central.^[47] In June 2012 UTA revealed plans to eliminate the Free Fare Zone, but by September 2012 it announced that it would continue the zone, but with some minor adjustments, including when and how fares are collected for service ending outside the zone.^[48]

UTA has been criticized for having some of the highest fares in the transportation industry. In 2011 UTA raised fares as part of a change in the way it handled fuel surcharges. "A recent analysis by The Salt Lake Tribune shows that the UTA already had among the highest bus and train fares in the nation before the new fare hike. Its current total fare of US$2.25 was tied for fifth-highest among 193 transit systems nationally that responded to an American Public Transportation Association survey completed last August."^[49]

UTA fares have not increased since 2013. In 2016, UTA published information showing that the US$2.50 cash fare is comparable to other mid-sized agencies. When the US$1.50 FAREPAY fare is taken into consideration, the fare is lower than many other similar public transit agencies.^{[U 14]}

Leadership and operation

UTA is governed by a 3-member Board of Trustees that continually directs agency staff to improve public transit along the Wasatch Front.^[50] Trustees are appointed by the city and county governments that fund UTA with a local option sales taxes. Board members work with their appointing local representatives to direct UTA so the agency can best meet the needs of individual communities.

Local elected officials may serve on the UTA Board, and one seat is reserved for a member of the Utah Transportation Commission, which is part of the Utah Department of Transportation. The President of the Senate, Speaker of the House, and Governor of the State of Utah each appoint one seat as well.

In July 2013, the Transportation Security Administration (TSA) announced that for the year 2012 UTA had earned the "Gold Standard", TSA's highest security rating. TSA also reported that UTA was among only fifteen other mass transit agencies to have earned this rating for the same period.^[51]

Higher salaries of executives has been an issue. In 2015, UTA executives opted out of receiving an increase in their compensation and also refused to receive any of their usual annual bonuses for the 2015 and 2016 annual periods.^[52] UTA also revised its compensation policy on May 19, 2015, to bring those who are earning less than those in similar job functions at other transit organizations in line with the industry standards.^{[U 15]}

In 2016, the newly appointed CEO Jerry Benson announced that two of the executive positions were being removed and the departments under those previous executives responsibilities would be absorbed under the remaining members of the executive team.^[53]

CEO Jerry Benson was terminated effective May 7, 2018, following the passing of Utah SB 136.^[54]

UTA's current executive director is Jay Fox.^[55]

Police department

UTA also operates a law enforcement arm, the Utah Transit Authority Police Department. The department conducts law enforcement services, criminal investigations and public safety throughout bus transit, commuter rail, and light rail systems.

FrontLines 2015

The purpose of the FrontLines 2015 project was to meet the increasing transportation needs of the Wasatch Front's growing population. It consisted of expansions to both TRAX and FrontRunner and was the largest expansion in UTA's history.^[56] UTA relied heavily on sales tax revenues to fund this project. On December 10, 2012, the FrontRunner South extension opened for service and extended the previous line 45 miles (72 km) south from Salt Lake City to Provo. This new expansion allows commuters to travel from Provo to Salt Lake City in less than one hour.^{[U 16]} FrontRunner South was an extension of the previous line, which ran north from Downtown Salt Lake City to Pleasant View in north Weber County. FrontLines 2015 added/expanded four extensions in the TRAX system including the Mid-Jordan extension, the West Valley City extension, the airport extension, and the Draper extension. While all the projects were set to be completed by the year 2015,^{[U 17]} all of them were completed well ahead of schedule. The mid-Jordan TRAX and West Valley extensions both opened August 7, 2011, and the airport extension opened April 14, 2013, followed by the Draper extension on August 18, 2013. Just prior to the opening of the Draper extension in August 2013, UTA announced that the FrontLines 2015 project had been completed under budget and years ahead of schedule.^[57]

Retired Fleet

GMC 2000 Fleet

Fleet Numbers	Make & Model	Picture	Year	Notes
2001	GMC			Acquired by UTA in 1974
2002	GMC|TDM-4507			Acquired by UTA in 1974
2003	GMC|TDM-4507			Acquired by UTA in 1974
2004	GMC			Acquired by UTA in 1974
2005	GMC			Acquired by UTA in 1974
2006	GMC|TDH-4509			Acquired by UTA in 1974
2007	GMC|TDH-4509			Acquired by UTA in 1974
2008	GMC|TDH-4509			Acquired by UTA in 1974
2009	GMC|TDH-4512			Acquired by UTA in 1974
2010	GMC			Acquired by UTA in 1974
2011	GMC|TDH-4512			Acquired by UTA in 1974
2012	GMC|TDH-4512			Acquired by UTA in 1974
2013	GMC-TDH-4512			Acquired by UTA in 1974
2014	GMC|TDH-4515		1954	Ex Metro Transportation (1974)| Ex Western Greyhound
2015	GMC|TDH-4515		1954	Ex Metro Transportation (1974)| Ex Western Greyhound
2016	GMC|TDH-4515		1954	Ex Metro Transportation (1974)| Ex Western Greyhound
2017	GMC|TDH-4515		1954	Ex Metro Transportation (1974)| Ex Western Greyhound
2018	GMC|TDH-4515		1954	Ex Metro Transportation (1974)| Ex Western Greyhound
2019	GMC|TDH-4515		1954	Ex Metro Transportation (1974)| Ex Western Greyhound
2020	GMC|TDH-4515		1954	Ex Metro Transportation (1974)| Ex Western Greyhound
2021	GMC|TDH-4515		1954	Ex Metro Transportation (1974)| Ex Western Greyhound
2022	GMC|TDH-4515		1958	Ex Lake Shore Motor Coach Lines (1974)| Ex Los Angeles MTA| Ex Metropolitan Coach Lines
2023	GMC|TDH-4515		1958	Ex Lake Shore Motor Coach Lines (1974) | Ex Los Angeles MTA| Ex Metropolitan Coach Lines
2024	GMC|PDA-4101		1948	Ex Ogden Bus Lines (1974) | Ex Jordan Bus Co.
2025	GMC|PD-4102			Ex Lake Shore Motor Coach Lines (1974)
2026	GMC			Acquired by UTA in 1974
2027	GMC|PD-4104			Acquired by UTA in 1974
2028	GMC|PD-4104			Acquired by UTA in 1974
2029	GMC|PD-4104			Acquired by UTA in 1974
2030	GMC|PD-4104			Acquired by UTA in 1974
2031	GMC			Acquired by UTA in 1974
2032	GMC|TDH-5103			Acquired by UTA in 1974
2033	GMC			Acquired by UTA in 1974
2034	GMC			Acquired by UTA in 1974
2035	GMC|TDH-5103			Acquired by UTA in 1974
2036	GMC|PD-4106		1964	Acquired by UTA in 1974