The company was founded by William Hill in 1934.[2] It changed hands many times, being acquired by Sears Holdings in 1971,[3] then by Grand Metropolitan in 1988, then by Brent Walker in 1989.[4] In September 1996, Brent Walker recouped £117m of the £685m it had paid for William Hill when Grand Metropolitan were found to have exaggerated the company's profits at the time of the sale.[5]
In November 2008, William Hill went into partnership with Orbis (latterly OpenBet), and Israeli software company Playtech, to remedy its own failing online operation.[13][14] The same month, analysts at UBS noted "concern" at the company's level of debt,[15] which stood at over £1 billion[16] and was later reported as £1.5 billion.[17] In 2009, the company enacted both a rights issue and a corporate bond issue, in an effort to restructure its debt.[16]
From 2001 until 2009, William Hill paid George Howarth, a Member of Parliament, £30,000 to act as a Parliamentary advisor. While on William Hill's payroll he tabled amendments to the 2003 budget proposing tougher levels of taxation for person-to-person betting exchanges.[18][19] Howarth left the role in the wake of the 2009 expenses scandal.[20]
Under the terms of the deal, William Hill paid Playtech's founder Teddy Sagi £144.5 million for various assets and affiliate companies.[21][22] These included several online casino sites which William Hill continues to run under the name WHG. Playtech took a 29% stake in the new William Hill Online entity.[14] The company wrote-off a reported £26m when scrapping their previous in-house system.[23] In June 2009 William Hill backed Playtech despite their partner having a quarter of its stock market value wiped out following a profits warning.[24]
In 2013, William Hill paid £424 million ($643 million) for full control of its online business marking an accelerated expansion and resulted in the dissolution of the partnership with Playtech.[25] In May 2015, William Hill presented prototype of "Get In The Race" – a virtual horse racing application.[26] On 2 August 2016, it acquired Grand Parade, the betting and gaming digital solutions company for £13.6 million in cash and shares.[27]
In 2018, William Hill was fined £6.2 million by the Gambling Commission for systematic failures regarding anti-money laundering and problem gambling. The operator was found to have accepted large deposits of cash linked to criminal activity between 2014 and 2016, resulting in £1.2 million in financial gains. William Hill was ordered to return the £1.2 million profit, plus pay a penalty of £5 million for breaching regulations.[28]
On 7 January 2019, William Hill received regulatory approval to conclude its purchase of Mr Green for £242 million.[29] On 17 July 2020, William Hill raised £224 million in a new ordinary share rights issue to provide a timely capital boost during the COVID-19 pandemic.[30] In August 2020, as a result of the economic effects caused by the COVID-19 pandemic, the company announced that it would close 119 shops permanently. Despite that, only 16 employees would lose their job positions, while the others would be assigned to new positions. It also announced that the firm would be merging its retail and online operations.[31]
On 30 September 2020, William Hill agreed to a £2.9 billion takeover bid by Caesars Entertainment, the Nevada-based casino operator. The deal was unanimously recommended by the UK company's directors. It came after two rival bids by the US private equity group Apollo were turned down.[32][33] In April 2021, Caesars completed its acquisition of William Hill and the company was delisted from the London Stock Exchange.[34][35]
As Caesars was interested only in William Hill's industry expertise and its US operations, the European business was put up for sale, attracting bids from 888 Holdings, Apollo, and CVC.[36] In September 2021, Caesars agreed to sell the European business to 888 Holdings for £2.2 billion.[36][37] However, in July 2022, 888 reduced its offer to £1.95 billion and this was accepted.[38] The sale was completed in July 2022.[39]
On 28 March 2023, the UK Gambling Commission ordered three William Hill Group companies - WHG (International) Limited, Mr Green Limited, and William Hill Organization Limited - to pay a record £19.2 million for social responsibility and anti-money laundering failures. Commenting on the penalty package, Andrew Rhodes, Gambling Commission chief executive, said: "When we launched this investigation the failings we uncovered were so widespread and alarming serious consideration was given to licence suspension. However, because the operator immediately recognised their failings and worked with us to swiftly implement improvements, we instead opted for the largest enforcement payment in our history."[40]
William Hill employs approximately 12,000 people, 8,000 of them in the UK.[41] The company operates 1,414 betting shops.[42]
In addition to its online sportsbook operations, the company offers online casino games, skill games, online bingo and online poker. Since the Gambling Act 2005,[43]gaming machines have strengthened profits to counteract falling revenues in other areas.[44][45] In 2009, the company moved its online betting operations to Gibraltar to reduce its taxes by millions of pounds.[46]
In August 2010, William Hill launched a training programme for its 10,000+ workforce to combat underage gambling in its retail outlets.[47]
In 2019, William Hill became a founding member of the Betting and Gaming Council.[48] In July 2019, William Hill announced it was closing 700 betting shops, saying this was because of the decision three months before to reduce the maximum stake on fixed-odds betting terminals to £2.[49] In August 2020, the company said it would close a further 119 shops that were not profitable during the COVID-19 pandemic. At the same time, the company returned £24.5 million in furlough funds it had received from the government.[50]
The company confirmed in 2018 that UK operations will continue to be managed from Gibraltar.[51]
Outside the United Kingdom
In March 2009, William Hill closed 14 of its shops in the Republic of Ireland with the loss of 53 jobs.[52] In February 2010 it announced that the remaining 36 Irish shops were "under review"[53] pending the possible introduction of controversial gaming machines to Irish shops.[43] In 2011, William Hill sold its remaining betting shops in Ireland to BoyleSports because of what a William Hill employee described as "the restrictive nature" of the laws governing retail betting in Ireland.[54]
William Hill had pulled out of Italy in 2008 after just two years, a failure which cost the company £1m in wasted investment.[55] The company's joint venture in Spain ended in January 2010 with partners Codere buying William Hill's 50% stakeholding for €1,[56] after both parties had invested an initial €10 million in April 2008.[57] William Hill lost £11.6m in 2008 and £9.3m in 2009 on the venture.[58]
In June 2012, William Hill expanded to Nevada, the only U.S. state that then allowed full-fledged sports wagering,[59] buying three chains of sportsbooks: Lucky's, Leroy's, and the satellite operations of Club Cal Neva, for a total of $53 million.[60] The deals at the time gave the company control of 55 per cent of the state's sportsbook locations, and 11 per cent of statewide book revenue.[59] All three chains were to be rebranded under the William Hill name.[60]
In 2013, three Australian brands, Sportingbet, Centrebet and Tom Waterhouse, were purchased by the company[61] and later rebranded as William Hill Australia in 2015. Both Sportingbet and Centrebet were acquired in March of the year for $660m and $132m, respectively, while tomwaterhouse.com was brought in during August 2013, for an initial $34m.[62]Tom Waterhouse was appointed Chief Executive Officer of William Hill Australia in July 2014.[63]
In March 2018, William Hill sanctioned the sale of its Australian business to CrownBet holdings for an estimated value of AU $300 million. The sale ended the company's time in Australia after entering the market in 2012.[64] In preparation for Brexit, in June 2018, William Hill announced that it is opening a new satellite office in Malta.[51]
On 3 August 2020, the bookmaker opened the first full-service betting operation housing professional sports teams in the U.S. at Capitol One Arena in Washington D.C.[66]
In January 2021, a joint venture between William Hill and Argenbingo received a licence to offer online gambling services in the Argentinean province of Buenos Aires.[67] On 5 May 2021, William Hill launched in Colombia following the acquisition of a majority stake in Alfabet.[68]
Sponsorship
In 2007, William Hill threatened to withdraw its sponsorship of various horse races, in their dispute with racecourses over TurfTV.[69] William Hill, who had been the strongest critic of TurfTV, were later forced into a humiliating climbdown and subscribed to the channel in January 2008.[70]
In May 2008, The Advertising Standards Authority (ASA) banned William Hill from running a television advert which they found "condoned gambling behaviour that was socially irresponsible".[73] In October 2009, the ASA banned a poster and National press advert which promised "£100 OF FREE BETS". The advert was found to be "likely to mislead" and in breach of a Committee of Advertising Practice code relating to "truthfulness".[74]
In March 2010, an advert stating "William Hill best prices FACT" was banned by the ASA. It had breached several Committee of Advertising Practice codes, including those relating to "substantiation", "truthfulness" and "honesty".[75] In September 2011, William Hill made a television advert featuring the 2005 single "A Bit Patchy".[76] In December 2012, adverts stating "Best Prices on the Best Horses" and "Best Prices on the Best Teams" were banned by the ASA. It had breached several Committee of Advertising Practice code, including those relating to "misleading advertising", "Substantiation" and "Comparisons". The ASA also banned a different advert claiming "Best Odds Guaranteed" because it was misleading.[77]
Scientific papers dealing with the statistics of sports betting mention that William Hill blocks customers or limits their stakes if William Hill gets the impression that they may try to benefit from arbitrage.[79][80]
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