Zambia Information and Communications Technology Authority

Agency overview
Formed	2009 (2009)
Preceding	Communications Authority[1]
Jurisdiction	Government of Zambia
Headquarters	Lusaka, Zambia
Agency executive	Patrick Mutimushi, Director General
Parent department	Ministry of Transport, Works, Supply and Communications[2]
Website	www.zicta.zm

The Zambia Information and Communications Technology Authority (ZICTA) is a regulatory body responsible for regulating the ICT industry in Zambia. It is authorised by three Acts — the Electronic Communications and Transactions Act No. 21, the Information and Communications Technologies (ICT) Act No. 15 of 2009, and the Postal Services Act No. 22 of 2009 — and regulates ICT, postal and courier services in Zambia. ZICTA is governed by a Board of Authority of nine executive members; all decisions of the Board are executed by the Director General.^[2] It is most visible to the public and active through their Facebook page relating to issues pertaining to the mobile phone market.^[3] In November 2019 the Zambian Minister of Transport and Communications dissolved the ZICTA board.^[4]

Mandate

According to their website, ZICTA's mandate is as follows:^[1]

• "Regulate the provision of electronic communication services and products in Zambia.
• "Monitor the performance of the sector including levels of investment and availability, quality, costs and standards of electronic communication services.
• "Administer the country code top-level domain (.zm)^[5] as well as electronic addresses.
• "Disseminate information and promote the participation by the public in the provision of electronic communication services.
• "Provide for a national frequency and numbering plan.
• "Set standards for the ICT sector.
• "Promote competition in the sector and also regulate tariffs charged by operators offering electronic communication services.
• "Protect the rights and interests of consumers, service providers, suppliers and manufacturers."^[2]