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((Short description|American non-proft organization))
((Multiple issues|
((Advert|date=June 2009))
((More citations needed|date=June 2019))((Lead too short|date=November 2022))
((Context|date=November 2022))
))
'''National Telecommuting Institute, Inc.''' (NTI) is a 501(c)(3) non-profit organization. NTI is headquartered in Boston.

Since the inception of NTI, the non-profit has expanded into three divisions:
NTI@Home, LandAjob, and The Staffing Connection.<ref>((Cite web |title=Nti Meaning In Governmental |url=https://fullforms.tuteehub.com/abbreviation/nti-meaning-in-governmental-2183748 |access-date=2023-12-21 |website=tuteehub.com |language=en))</ref>

The Medical Transcription (MT) division was disbanded at the end of 2014.<ref>((Cite web |title=Nti Meaning In Governmental |url=https://fullforms.tuteehub.com/abbreviation/nti-meaning-in-governmental-2183748 |access-date=2023-12-21 |website=tuteehub.com |language=en))</ref>

The primary roles NTI fulfills include Call Centers, Sales, Customer Service, Tier I and Tier II Help Desk roles.<ref name=":0">((Cite web |title=Careers &#124; Alpine Access |url=https://www.alpineaccess.com/careers/careers1/))</ref> In addition, NTI has provided third party services to staffing agencies to help with their 508 needs. NTI supplies call center technology in addition to personnel.

==History==
NTI was established on June 23, 1995, by three founders:<ref>((Cite web |title=National Telecommuting Institute について |url=http://www.kotoba.ne.jp/word/11/National%20Telecommuting%20Institute |access-date=2023-12-21 |website=www.kotoba.ne.jp))</ref> Dr. Paul Corcoran, Chairman of the Rehabilitation Department at the Tufts New England Medical Center; Dr. Mark Schlesinger, Chairman of the Health Economics Department at Yale; and Dr. M.J. Willard, a Behavioral Psychologist with 15 years of experience assisting individuals with severe physical disabilities in their home environment.

Prior to NTI, Willard had spent three years as a research assistant to famed psychologist B.F. Skinner and 
concluded that his behavior modification methods could be used to train monkeys to help the disabled. Willard then focused her efforts on a non-profit called Helping Hands: Simian Aides for the Disabled which was started in 1977. She spearheaded the concept of using monkeys to assist quadriplegics in daily tasks.<ref>((Cite web|url = http://articles.philly.com/1991-03-06/news/25792953_1_simian-aides-young-monkeys-quadriplegics|title = Helping Hands: Simian Aides for the Disabled|date = 1991|website =Articles.philly.com ))</ref>

===Funding===
NTI receives its primary funding from participating state vocational rehabilitation agencies, competitive grant programs, charitable donations, and the Social Security Administration's [[Ticket to Work]] program as a participating Employment Network. Organizations and programs that have generously provided grants and donations to NTI include The AT&T Foundation, the [[Charles Stewart Mott Foundation]], The Fidelity Foundation, the [[Robert Wood Johnson Foundation]],<ref>((cite web|url=https://www2.ed.gov/programs/fipselaap/index.html|title=Learning Anytime Anywhere Partnerships (LAAP)|date=8 December 2006|website=2.ed.gov))</ref> the U.S. Department of Education: RSA Project With Industries,<ref>((cite web|url=https://www2.ed.gov/programs/rsapwi/performance.html|title=Performance - Projects With Industry Program|first=Geoffrey|last=Rhodes|date=21 January 2014|website=2.ed.gov))</ref> and the U.S. Department of Labor: Office of Disability Employment Policy.<ref>((cite web|url=http://www.dol.gov/odep/|title=Office of Disability Employment Policy (ODEP) - U.S. Department of Labor|website=Dol.gov))</ref><ref name="wid">[http://www.wid.org/programs/access-to-assets/equity/equity-e-newsletter-may-2006/national-telecommuting-institute-nti-providing-home-based-employment-opportunities-for-people-with-disabilities " National Telecommuting Institute (NTI) Providing Home-Based Employment Opportunities For People with Disabilities"] ''World Institute on Disability''<!--accessed May 19, 2009--></ref>

===Employment Fields===
Initially, the fields such as indexing, medical billing, transcription, proofreading, and appointment reminder services were amenable to telecommuting. However, over the past 14 years most of these positions have faded away due to the evolution of cloud based services and technology such as Dragon Dictate that have revolutionized transcription. Now, the greatest opportunity to employ individuals with disabilities<ref name=":0" /> in at home positions exists within the fields of Customer Service, Sales, and Technology Services; such as Tier I and Tier II support. Customer Service Representatives (CSRs) handling the inbound customer service calls within over 30,000 call centers throughout the country.

Over 90% of NTI's work-at-home placements within the past three years have been within call centers and help desks. Previous NTI work-at-home agents with disabilities have been hired by employers including the [[Internal Revenue Service|IRS]], [[Ticket Master]], and [[American Automobile Association|AAA Roadside Assistance]].<ref name="wid" />

In 2004, NTI was awarded a [[JWOD]] contract with the Internal Revenue Service, placing hundreds of employees for tax forms assistance.<ref>((cite web|url=http://cbs3.com/video/?id=23853@kyw.dayport.com |title=3 On Your Side: Working From Home|website=CBS3.com|date= March 16, 2006|access-date= May 19, 2009))</ref>

====Vocational Rehabilitation Systems====
The 70-year-old federal/state vocational rehabilitation (VR) system is the largest network providing help to the 1.2 million disabled Americans who request government assistance in finding work each year. Collectively, state VR agencies operate with a budget of $2.8 billion. The VR agencies have staff and a charter to develop home-based opportunities, but relatively few alternatives to offer their clients within their immediate communities.

State agencies often use some of their funds to purchase services from non-profit organizations such as NTI when their clients in the disability community require specialized assistance. NTI works through VR agencies in approaching low-income members of the disability community who can become home-based teleworkers to meet the growing demand from companies needing CSRs. As of 2009, NTI has standing agreements with 47 state VR agencies.

==References==
((Reflist))

==External links==
((Commons category-inline))

* [https://www.nticentral.org/nti-main-homepage Official website]

[[Category:Non-profit organizations based in Boston]]
[[Category:Companies based in Boston]]
[[Category:Disability organizations based in the United States]]
[[Category:1995 establishments in Massachusetts]]
[[Category:501(c)(3) organizations]]

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