Suffolk Fire and Rescue Service
Operational area
AddressSuffolk Fire & Rescue Service, Endeavour House, Russell Road, Ipswich, IP1 2BX
Agency overview
Annual calls5,212 Incidents
  • 206 wholetime firefighters
  • 401 on-call firefighters
  • 109 support staff [1]
Annual budget£21.6 million[2]
Chief Fire OfficerJon Lacey
Facilities and equipment
Aerial Ladder Platforms2
Website Edit this at Wikidata

Suffolk Fire and Rescue Service (SFRS) is the statutory fire and rescue service covering the county of Suffolk in East Anglia, England.[3] It was formed in 1948 as the Suffolk & Ipswich Fire Service, before changing after the 1974 Local Government Review to 'Suffolk Fire Service'. Following the 2004 Fire & Rescue Services Act, the service name was changed to Suffolk Fire & Rescue Service to better reflect its role. Suffolk has a population of 760,556 and covers 1,466 square miles (3,800 km2).[4] The county town is Ipswich with other major towns including Lowestoft, Bury St-Edmunds, Felixstowe and Newmarket.

Headquarters and Control Room

The headquarters of Suffolk Fire and Rescue Service is located within Endeavour House, Russell Road, Ipswich. This is also the location of Suffolk County Council's Ipswich based offices and meeting space.[5] The Combined Fire Control Room is shared between Suffolk Fire & Rescue Service and Cambridgeshire Fire & Rescue Service and is situated at Hinchingbrooke Cottage, Brampton Road, Huntingdon (Cambridgeshire). It is responsible for handling all 999 emergency calls received across Suffolk and Cambridgeshire and mobilising resources to incidents. The Control Room has 5 watches, Blue, Green, White, Red and Day which are headed by the Control Group Commander.[6]


Every fire and rescue service in England and Wales is periodically subjected to a statutory inspection by His Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). The inspections investigate how well the service performs in each of three areas. On a scale of outstanding, good, requires improvement and inadequate, Suffolk Fire and Rescue Service was rated as follows:

HMICFRS Inspection Suffolk
Area Rating 2018/19[7] Rating 2021/22[8] Description
Effectiveness Good Good How effective is the fire and rescue service at keeping people safe and secure from fire and other risks?
Efficiency Good Requires improvement How efficient is the fire and rescue service at keeping people safe and secure from fire and other risks?
People Good Good How well does the fire and rescue service look after its people?


In the year to October 2020, SFRS attended 5,212 incidents, where 2,409 were false alarms, 814 were primary fires, 860 were secondary fires, 304 were road traffic collisions (RTC) and 825 were special service. Across these incidents, there were six reported fatalities, with 179 casualties. This is compared to 243 fatalities and 6,910 casualties for the whole of England in the same period.[2] The average response time for the first fire engine to arrive on scene was 10 minutes and 4 seconds. The service has noted a significant reduction in demand for its 999 services over the last 10 years. The summer heatwave in 2018, which affected much of England, led to a significant increase in the number and size of crop and other fires in the countryside. Forecasts of climate changes will increase the frequency of this type of event.[9]

Appliances and capabilities

Standard Suffolk Fire Appliance


Fire stations

The service has 35 fire stations,[12] where 14 are jointly shared between either police and/or ambulance. The stations are divided into three districts, North Suffolk, South Suffolk and West Suffolk, each supervised by a District Manager. These stations include:

The stations are crewed by mixture of wholetime (works full time at a fire station to respond immediately), day-crewed (works full time at a fire station only during the day) and on-call/retained (where they live locally and travel to their fire station when their alerter/pager goes off). Some stations are also cross-crewed by a mixture of firefighters from other stations, wholetime and on-call.

Notable incidents

See also



  1. ^ "Fire statistics data tables". Retrieved 17 September 2022.
  2. ^ a b "Suffolk Fire and Rescue performance | Suffolk County Council". Retrieved 16 January 2021.
  3. ^ "Suffolk Fire and Rescue Service homepage". Retrieved 1 January 2017.
  4. ^ "Suffolk - Place Explorer - Data Commons". Retrieved 17 September 2022.
  5. ^ "Suffolk County Council offices | Suffolk County Council". Retrieved 16 January 2021.
  6. ^ "Service Headquarters". Retrieved 16 January 2021.
  7. ^ "Suffolk 2018/19". Her Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). 17 December 2019. Retrieved 22 November 2021.
  8. ^ "Suffolk 2021/22". His Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). 20 January 2023. Retrieved 30 June 2023.
  9. ^ a b c d e "Integrated Risk Management Plan 2019-22 | Suffolk County Council". Retrieved 16 January 2021.
  10. ^ "Norfolk Fire and Rescue Service", Wikipedia, 22 December 2020, retrieved 16 January 2021
  11. ^ Trucks, RoadStars-powered by Mercedes-Benz. "RoadStars: Suffolk's Unimogs save lives". https. Retrieved 16 January 2021. ((cite web)): Check |url= value (help)
  12. ^ "Integrated Risk Management Plan 2019-22 | Suffolk County Council". Retrieved 16 January 2021.
  13. ^ "Suffolk train and lorry level crossing smash injures 21". BBC News Online. 17 August 2010. Retrieved 18 August 2010.
  14. ^ "Lowestoft burger factory severely damaged by fire". BBC News. 12 July 2010.
  15. ^ "Ipswich/Suffolk: Patient almost died as fire alarm was ignored eight times". 20 December 2012.
  16. ^ "Hadleigh fuel tankers blaze tackled by fire crews". 16 November 2012. Retrieved 17 March 2023 – via
  17. ^ "Suffolk floods: Tidal surge 'worse than 1953'". BBC News. 6 December 2013. Retrieved 16 January 2021.
  18. ^ "Sudbury fire: Twenty people homeless and scene 'like a bombsite'". BBC News. 7 September 2015.
  19. ^ Mitchell, Gemma (9 July 2018). "Concern over spate of wildfires as heat wave continues to grip region". East Anglian Daily Times. Retrieved 16 January 2021.
  20. ^ Matchett, Conor (28 June 2018). "Large blaze affecting 400m of undergrowth under control". Lowestoft Journal. Retrieved 16 January 2021.
  21. ^ Hanson, Reece (16 November 2019). "Birds Eye factory evacuated after ammonia leak". Eastern Daily Press. Retrieved 16 January 2021.
  22. ^ "British Sugar fire in Bury St Edmunds tackled by 15 fire crews". BBC News. 18 February 2021. Retrieved 20 February 2021.