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Norfolk Fire and Rescue Service
Operational area
AddressJubilee House, Falconers Chase, Wymondham, Norfolk, NR18 0WW
Agency overview
Annual calls7,285 incidents[1]
  • 281 wholetime firefighters
  • 504 on-call firefighters
  • 22 fire control staff
  • 142 support staff [2]
Annual budget£27.7 million[1]
Chief Fire OfficerCeri Sumner
MottoAestimemur agendo
Facilities and equipment
Aerial Ladder Platforms3
Website Edit this at Wikidata

Norfolk Fire and Rescue Service (NFRS) is the statutory fire and rescue service for the county of Norfolk in the east of England. The county consists of around 870,100 people, covering the 4th largest area in England with 2,074 square miles including 200 miles of inland waterways, 90 miles of coastline and 6,125 miles of roads.[3][4] The county city is Norwich with other major towns including Great Yarmouth, King's Lynn and Thetford.[5] Norfolk has one of the 20 Urban Search and Rescue teams across England and Wales which were set up in response to the 9/11 attacks. The teams, including Norfolk, have the capacity to deal with two simultaneous incidents across the UK.[6]

Headquarters and Control Room

The former Headquarters of Norfolk Fire and Rescue Service, Whitegates, Hethersett

The headquarters of Norfolk Fire and Rescue Service is Jubilee House, Falconers Chase, Wymondham, Norfolk in a combined HQ with Norfolk Constabulary. The joint operations centre is located within the Contact and Control Room (CCR) of Norfolk Constabulary.[7] The former headquarters, Whitegates, was commandeered for use by the National Fire Service during the Second World War and was eventually purchased by Norfolk County Council in 1950. The building was built as a family home in the late eighteenth century and has had various owners over the years. New building at the rear of the original house in recent times has replaced the coach house and stables of earlier times.[8]


Every fire and rescue service in England and Wales is periodically subjected to a statutory inspection by His Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). The inspections investigate how well the service performs in each of three areas. On a scale of outstanding, good, requires improvement and inadequate, Norfolk Fire and Rescue Service was rated as follows:

HMICFRS Inspection Norfolk
Area Rating 2018/19[9] Rating 2021/22[10] Description
Effectiveness Requires improvement Requires improvement How effective is the fire and rescue service at keeping people safe and secure from fire and other risks?
Efficiency Requires improvement Requires improvement How efficient is the fire and rescue service at keeping people safe and secure from fire and other risks?
People Requires improvement Requires improvement How well does the fire and rescue service look after its people?

Appliances and Capabilities

One of Norfolk's Heavy Rescue Units

NFRS operates a range of firefighting appliances, which includes:

Fire stations

Clockwise from top left: Some of the service's fire stations in Acle, Cromer, King's Lynn and Fakenham

The service has 42 fire stations. The stations are divided into four areas, Central, Eastern, Western and Southern. These stations include:

The stations are crewed by mixture of wholetime (works full time at a fire station to respond immediately), day-crewed (works full time at a fire station only during the day) and on-call/retained (where they live locally and travel to their fire station when their alerter/pager goes off). Some stations are also cross-crewed by a mixture of firefighters from other stations, wholetime and on-call.[14]


In 2014–15, NFRS attended 7,285 incidents where 749 people were rescued and 63 fatalities. Mainly consisting of 2,143 fires, 2,809 special services – road traffic collisions (RTC) and other – and 2,333 false alarms which required no further action. The service have noticed a reduction in the number of fires they attend, however an increasing response to RTC incidents on Norfolk's roads.[1]

Notable incidents

Norwich Assembly Rooms fire 1995
Roy's of Wroxham fire (1995)
Norwich library fire (1994)

See also


  1. ^ a b c "Norfolk Fire and Rescue Authority Integrated Risk Management Plan 2016/2020" (PDF). Retrieved 29 April 2017.
  2. ^ "Fire statistics data tables". Retrieved 17 September 2022.
  3. ^ "NFRS". Retrieved 29 April 2017.
  4. ^ "Our service".
  5. ^ "Norfolk Towns". norfolk & Norwich. Retrieved 18 September 2022.
  6. ^ a b "Urban Search and Rescue".
  7. ^
  8. ^ "Fire statistics data tables". GOV.UK. Retrieved 17 September 2022.
  9. ^ "Norfolk 2018/19". Her Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). 20 June 2019. Retrieved 30 June 2023.
  10. ^ "Norfolk 2021/22". Her Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). 27 July 2022. Retrieved 30 June 2023.
  11. ^ a b c d "20150413 Fleet List inc year of registration.xlsx". 16 March 2015. Retrieved 29 April 2017.
  12. ^ a b c d e f "Our fleet of vehicles".
  13. ^ MS, MDM Publishing Ltd- (15 July 2020). "New kit and additional vehicles for Norfolk Fire & Rescue Service". International Fire Fighter. Retrieved 18 September 2022.
  14. ^ "Becoming an on-call firefighter".
  15. ^ "LEGAL DEFINITION OF WASTE SOUGHT AFTER EAST ANGLIAN FIRE". 8 February 1994. Retrieved 29 April 2017.
  16. ^ "BBC ON THIS DAY | 1 | 1994: Library fire wipes out historic records". BBC News. 1 August 1976. Retrieved 29 April 2017.
  17. ^ "Wroxham". Retrieved 29 April 2017.
  18. ^ "Prayers for men killed in Norfolk industrial accident - BBC News". BBC News. 23 January 2011. Retrieved 29 April 2017.
  19. ^ Adam Gretton. "Key findings in report into train crash in Norwich which put 11 people in hospital - Norfolk News | Eastern Daily Press". Retrieved 29 April 2017.
  20. ^ [1] Archived 2014-05-23 at the Wayback Machine
  21. ^ "Large fire at Fakenham factory shop destroys buildings - BBC News". 25 May 2014. Retrieved 29 April 2017.
  22. ^ "Great Yarmouth fire: Blaze a 'tragedy' for the town - BBC News". 5 August 2016. Retrieved 29 April 2017.