This article uses bare URLs, which are uninformative and vulnerable to link rot. Please consider converting them to full citations to ensure the article remains verifiable and maintains a consistent citation style. Several templates and tools are available to assist in formatting, such as Reflinks (documentation), reFill (documentation) and Citation bot (documentation). (September 2022) (Learn how and when to remove this template message)

Norfolk Fire and Rescue Service
Norfolk Fire and Rescue Service logo.svg
Aestimemur agendo
Operational area
AddressJubilee House, Falconers Chase, Wymondham, Norfolk, NR18 0WW
Agency overview
Annual calls7,285 incidents[1]
  • 281 wholetime firefighters
  • 504 on-call firefighters
  • 22 fire control staff
  • 142 support staff [2]
Annual budget£27.7 million[1]
Chief Fire OfficerCeri Sumner
Facilities and equipment
Aerial Ladder Platforms3
Website Edit this at Wikidata
One of Norfolk's Heavy Rescue Units
One of Norfolk's Heavy Rescue Units

Norfolk Fire and Rescue Service (NFRS) is the statutory fire and rescue service for the county of Norfolk in the east of England. The county consists of around 870,100 people, covering the 4th largest area in England with 2,074 square miles including 200 miles of inland waterways, 90 miles of coastline and 6,125 miles of roads.[3][4] The county city is Norwich with other major towns including Great Yarmouth, King's Lynn and Thetford.[5] Norfolk has one of 20 Urban Search and Rescue Teams that exsist across England and Wales, set up in response to the 9/11 attacks. The teams, including Norfolk, have the capacity to deal with two simultaneous incidents across the UK.[6]

Headquarters and Control Room

The headquarters of Norfolk Fire and Rescue Service is Jubilee House, Falconers Chase, Wymondham, Norfolk in a combined HQ with Norfolk Constabulary. The joint operations centre is located within the Contact and Control Room (CCR) of Norfolk Constabulary.[7] The former headquarters, Whitegates, was commandeered for use by the National Fire Service during the Second World War and was eventually purchased by Norfolk County Council in 1950. The building was built as a family home in the late eighteenth century and has had various owners over the years. New building at the rear of the original house in recent times has replaced the coach house and stables of earlier times.[8]


In 2021/2022, every fire and rescue service in England and Wales was subjected to a statutory inspection by Her Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HIMCFRS). The inspection investigated how well the service performs in each of three areas. On a scale of outstanding, good, requires improvement and inadequate, Norfolk Fire and Rescue Service was rated as follows:[9]

HMICFRS Inspection Norfolk 2021/22
Area Rating Description
Effectiveness Requires improvement How effective is the fire and rescue service at keeping people safe and secure from fire and other risks?
Efficiency Requires improvement How efficient is the fire and rescue service at keeping people safe and secure from fire and other risks?
People Requires improvement How well does the fire and rescue service look after its people?

Appliances and Capabilities

NFRS operates a range of firefighting appliances, which includes:

Fire stations

The service has 42 fire stations. The stations are divided into four areas, Central, Eastern, Western and Southern. These stations include:

The stations are crewed by mixture of wholetime (works full time at a fire station to respond immediately), day-crewed (works full time at a fire station only during the day) and on-call/retained (where they live locally and travel to their fire station when their alerter/pager goes off). Some stations are also cross-crewed by a mixture of firefighters from other stations, wholetime and on-call.[13]

Central Area

Area Name City/Town Type Notes[14]
Central Acle fire station Acle On-call
Aylsham fire station Aylsham On-call
North Earlham fire station Norwich Wholetime/On-Call
Diamond Jubilee (Carrow) fire station Norwich Wholetime
Reepham fire station Reepham On-call
Sprowston fire station Norwich Wholetime
Wroxham fire station Wroxham On-call

Eastern Area

Area Name City/Town Type Notes[14]
Eastern Cromer fire station Cromer On-call
Fakenham fire station Fakenham On-call
Gorleston fire station Gorleston On-call Shared with HM Coastguard rescue team
Great Yarmouth fire station Great Yarmouth Wholetime/On-Call
Holt fire station Holt On-call
Martham fire station Martham On-call
Mundesley fire station Mundesley On-call
North Walsham fire station North Walsham On-call
Sheringham fire station Sheringham On-call
Stalham fire station Stalham On-call
Wells fire station Wells On-call

Southern Area

Area Name City/Town Type Notes[14]
Southern Attleborough fire station Attleborough On-call
Dereham fire station Dereham Day-Crewed/On-Call Urban SAR Base
Diss fire station Diss On-call
East Harling fire station East Harling On-call
Harleston fire station Harleston On-call
Hethersett (Whitegates) fire station Hethersett On-call
Hingham fire station Hingham On-call
Loddon fire station Loddon On-call
Long Stratton fire station Long Stratton On-call
Swaffham fire station Swaffham On-call
Thetford fire station Thetford Day-Crewed/On-Call
Watton fire station Watton On-call
Wymondham fire station Wymondham On-call

Western Area

Area Name City/Town Type Notes[14]
Western Downham Market Downham Market On-call
Heacham Heacham On-call
Hunstanton Hunstanton On-call
King's Lynn North King's Lynn Wholetime/On-Call
King's Lynn South King's Lynn Wholetime
Massingham Massingham On-call
Methwold Methwold On-call
Outwell Outwell On-call
Sandringham Sandringham On-call
Terrington Terrington On-call
West Walton West Walton On-call


In 2014–15, NFRS attended 7,285 incidents where 749 people were rescued and 63 fatalities. Mainly consisting of 2,143 fires, 2,809 special services – road traffic collisions (RTC) and other – and 2,333 false alarms which required no further action. The service have noticed a reduction in the number of fires they attend, however an increasing response to RTC incidents on Norfolk's roads.[1]

Notable incidents

Norwich Assembly Rooms fire 1995
Norwich Assembly Rooms fire 1995
Roy's of Wroxham fire (1995)
Roy's of Wroxham fire (1995)
Norwich library fire (1994)
Norwich library fire (1994)



See also


  1. ^ a b c "Norfolk Fire and Rescue Authority Integrated Risk Management Plan 2016/2020" (PDF). Retrieved 29 April 2017.
  2. ^ "Fire statistics data tables". Retrieved 17 September 2022.
  3. ^ "NFRS". Retrieved 29 April 2017.
  4. ^ "Our service". web)): CS1 maint: url-status (link)
  5. ^ "Norfolk Towns". norfolk & Norwich. Retrieved 18 September 2022.
  6. ^ a b "Urban Search and Rescue". web)): CS1 maint: url-status (link)
  7. ^
  8. ^ "Fire statistics data tables". GOV.UK. Retrieved 17 September 2022.
  9. ^ "Fire and rescue service inspections 2021/22 - Summary of findings from Round 2, Tranche 2". HMICFRS. Retrieved 17 September 2022.
  10. ^ a b c d "20150413 Fleet List inc year of registration.xlsx". Retrieved 29 April 2017.
  11. ^ a b c d e f "Our fleet of vehicles". web)): CS1 maint: url-status (link)
  12. ^ MS, MDM Publishing Ltd- (15 July 2020). "New kit and additional vehicles for Norfolk Fire & Rescue Service". International Fire Fighter. Retrieved 18 September 2022.
  13. ^ "Becoming an on-call firefighter". web)): CS1 maint: url-status (link)
  14. ^ a b c d "Norfolk fire stations". web)): CS1 maint: url-status (link)
  16. ^ "BBC ON THIS DAY | 1 | 1994: Library fire wipes out historic records". BBC News. 1 August 1976. Retrieved 29 April 2017.
  17. ^ "Wroxham". Retrieved 29 April 2017.
  18. ^ "Prayers for men killed in Norfolk industrial accident - BBC News". Retrieved 29 April 2017.
  19. ^ Adam Gretton. "Key findings in report into train crash in Norwich which put 11 people in hospital - Norfolk News | Eastern Daily Press". Retrieved 29 April 2017.
  20. ^ [1] Archived 2014-05-23 at the Wayback Machine
  21. ^ "Large fire at Fakenham factory shop destroys buildings - BBC News". 25 May 2014. Retrieved 29 April 2017.
  22. ^ "Great Yarmouth fire: Blaze a 'tragedy' for the town - BBC News". 5 August 2016. Retrieved 29 April 2017.