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![]() | This article was nominated for deletion on May 21, 2006. The result of the discussion was nothing to do here. |
In my understanding, IT Service Management is a generic term for the overall discipline. ITIL is a instance of a library that covers IT Service Management. There are other libraries considered part of the IT Service Management world: ASL, BiSL, ASPL, etc. I don't think it is appropriate to reduce ITSM just to ITIL.
Charles T. Betz 03:15, 26 February 2006 (UTC)
I agree, there are other standards, some based on ITIL like Microsoft Operations Framework and others not that use Service Management, there is a considerable overlap in their contents however so there is probably a good reason to keep the page (currently a stub I think) and add to it to clarify this.
+1
Mark G 16:34, 28 May 2006 (UTC)
There, I've added a more ITIL-independent take on it. Would love to get clarity on who coined the ITSM term first. Charles T. Betz 20:52, 28 May 2006 (UTC)
Continuing to work the page, some good material was added. I split out a new ITSM organizations section, made the references all the same type (opportunity for me to research preferred Wiki style, I was using the old style). I did delete the enumeration of COBIT - let's just keep a pointer to the COBIT material. I am considering deleting the enumeration of the ITIL sections within Service Support/Delivery as well, in the interest of brevity - those are exhaustively covered over on the ITIL definition. Charles T. Betz 15:25, 29 May 2006 (UTC)
--Anayanci lop (talk) 13:24, 7 October 2010 (UTC)
-- Beland 01:21, 31 May 2006 (UTC)
I reverted the deletions of ECI and BISL. I am not affiliated with ECI in any way. Their library is a notable American alternative to ITIL, probably the only other coordinated set of books that can be said to provide an alternative full ITSM framework. I see no reason to privilege ITIL just because it is published by a (profit-making) arm of the UK government while ECI is fully private.
Not sure why BISL was deleted, I want to give this effort the benefit of the doubt for now. If it doesn't go anywhere let's revisit.
Charles T. Betz 02:40, 4 August 2006 (UTC)
I am continuing to revert well-intentioned purges of links to commercial ITSM publishers. As noted inline in comments, ITSM material (other than ITIL) is not particularly easy to find and I believe that these links are of service. The books will remain available through libraries and the secondhand market indefinitely, so I do not think that these references are ephemeral.
IT Service Management does NOT reduce down to ITIL. I would draw the line at advertising Accenture or other such consultants. Any ITSM books may provide useful material that can be used royalty-free (once the book is obtained). The OGC (ITIL's publishing arm) deserves no special privilege just because it is government-owned. Charles T. Betz 02:53, 12 August 2006 (UTC)
Firstly, I need to make a disclosure. I work for Infra Corporation in technical support. My request here is to have Infra Corporation added to the List of IT Service Management providers. infra Corporation have a significant list of large companies and has a large market share in Australia, and an ever expanding market share in the UK. infra makes a product call infraEnterprise and is ITIL certified. It does Incident Management, Problem Management, CMDB, Federated CMDB, Change Management, has a service level management module and a knowledge management module that is KCS certified. Without wanting to get into too many technical details (lest this be construed as spam), it uses a multi-tier architecture that is fairly flexible and customisable. Anyway, I was hoping we could add it to the list. I am also adding a request for Infra Corporation to be created, though I realise that as an admin and a long term editor I can quite easily do this myself. I really don't want to cause my firm or myself any grief by doing so, and I certainly don't want to cause any disruption.
I should also note that our marketing director approached me on the best way of having an article created about us and how to list us on this article. I am fully aware of the potential conflicts of interest, and I have rarely ever edited any articles about ITIL and certainly have never edited any articles about our competitors. If the article is created, I will largely stay away from it and ask for information to be added/removed/changed from the talk page, unless, of course, it is blatant vandalism. - Ta bu shi da yu 02:57, 6 February 2007 (UTC)
Whether the editor has a personal interest or not, the webpages in question are merely there to offer book sales. To argue otherwise is absurd. The difficulty in finding the books in not WP's concern. Montco 04:50, 6 September 2007 (UTC)
On a slightly different topic, I am reverting the removal of links to the Pink Elephant survey of ITSM and ITIL compatible software. That list was linked specifically to provide a neutral perspective on software that supports ITSM. Pink Elephant is an ITSM and ITIL consultancy that does not itself produce software, and that publishes evaluation criteria as well as verifying ITSM tools, and as such is the closest thing the industry has to a neutral voice. I am happy to hear counterarguments, but I want to have some discussion before the link is removed again. Tjarrett 03:18, 3 October 2007 (UTC)
I have removed the following external link which I note has been previously removed, replaced and discussed above but without a definitive resolution:
On the basis that this is a commercial site to market this book and website and so fails WP:ELNO #5. You will note that the site shows a "contact us" link which does not work, making this site also appear to be a potential dead link. There is no way of validating the information presented and the site makes no claim to have any official sanction and so also fails WP:ELNO #2. There is no evidence that this link is useful to the reader or provides any unique, accurate or valuable information and should be removed in compliance with WP:NOTDIRECTORY.—Ash (talk) 10:19, 27 July 2009 (UTC)
Based on the site information, it is owned by Service Management 101 LLC: 297 Kingsbury Grade Suite D, PO Box 4470, Nevada 89449. Looking at available public records, the company itself is more complex as the only active company with this name has a single officer registered of "Seguros S.A., Seefeldstrasse 69, CH-8008 Zürich, Switzerlan" with a local agent of "Nevada Corporation Services LTD, 4231 Dant Blvd, Reno" (which appears to be a general umbrella company). Very little information is available on "Seguros S.A." however a simple google search shows a large number of scams have used this company name which may be a complete coincidence.—Ash (talk) 09:24, 22 August 2009 (UTC)
Again your information is inaccurate. There is NO DIFFERENCE between the USMBOK and ITIL. If you know of any name some. Both have commercial roots. The USMBOk is licensed by non-profit professional associations and used as a preferred reference with respect to designing service management systems. —Preceding unsigned comment added by 72.130.138.189 (talk) 00:35, 16 January 2010 (UTC)
I have removed the following link in accordance with ELNO #5 and #2. This is an unofficial and unauthorized interpretation of ITSM and appears to exist to promote the company that owns the website, the Quintica Group. There is no way of validating the information presented.
—Ash (talk) 10:27, 27 July 2009 (UTC)
This Californian website claims to be a Society for Service Management but based on the details supplied on the website I can see no sponsors named and no official affiliations. I suspect this website is a fraudulent con. If nobody has serious objections I suggest it is removed as it contravenes WP:ELNO #4 and #5 and probably #10.—Ash (talk) 10:51, 27 July 2009 (UTC)
Same link removed again, this time spammed by Servicemanagement101 (talk · contribs).—Ash (talk) 08:15, 22 August 2009 (UTC)
The site is run by Service Management Society, Inc. 27068 La Paz Road #451, Aliso Viejo, CA 92656-3041.
Public information on the company: Service Management Society, Inc., Number: C3100898, Date Filed: 4/23/2008, California, 29211 Pompano Way, Laguna Niguel, CA 92677. Agent for service of process, Kenneth Gonzalez, 29211 Pompano Way, Laguna Niguel, CA 92677. —Ash (talk) 09:32, 22 August 2009 (UTC)
Your comments regarding both these organizations are both inaccurate and fringe on libel! I am Service Management 101. 'Fraudulent con' how dare you! Who do you represent and what interests do you have in excluding bona fida organizations that excel, no lead the field of service management in some eyes from being listed. —Preceding unsigned comment added by 72.130.138.189 (talk) 00:33, 16 January 2010 (UTC)
I have removed this link. It is not an officially recognized organization and was created in 2008.—Ash (talk) 02:13, 10 September 2009 (UTC)
An external link to itsmpa.org has been removed from the IT service management article on the basis of not being an appropriate external link. A representative of the IT Service Management Professional Association has asked for reconsideration (diff), recommending the site as a valuable addition. Do you support inclusion of this site? Ash (talk) 23:22, 13 January 2010 (UTC)
"IT service management (ITSM or IT services) refers to the implementation and management of quality IT services that meet the needs of the business."
So IT services (I was redirected from that page) is the implementation and management of IT services. Great. I still don't have a clear idea of what IT services is, only that its definition includes more than services themselves.--174.24.84.233 (talk) 22:08, 9 December 2012 (UTC)
It would be nice if there was a clear definition of ITSM for newbies. My questions are, Is ITSM just a broad concept? Is there any formal written description of ITSM? Is there a responsible body for maintaining ITSM? It would be nice if someone with more in depth knowledge could provide a simple one sentence description. 2600:1003:B111:58A9:588C:5048:F681:B18D (talk) 14:41, 19 November 2019 (UTC)
Category:Service Management has just been deleted Wikipedia:Categories_for_discussion/Log/2016_January_6#Category:Service_Management
I didn't see this or I'd have spoken against it. The "decision" was to delete it, maybe to upmerge to Category:Information technology management. The trouble is that this category already has 300 pages in it, 28 sub-categories and a big sign on it saying "Move stuff to sub-categories". So why is deleting an obvious sub-cateogry a good idea?
There was a comment that the name was wrong: didnt say "IT" and had too many caps in it. OK, I can see that. So what should the new category name be? We need a category for this, it's a real thing - or why have IT service management as an article? There are yards of shelf space in the office (of nearly everyone reading this?) given over to ITIL manuals. Service management might be the dullest thing in the world, but it pays the bills for a load of us.
So how about Category:IT service management? Viam Ferream (talk) 09:54, 15 January 2016 (UTC)
Service Management is an important discipline - part of Service Governance. IT Service Management, is an important sub-section of it. Both categories would be useful.
It should not be a subset of Category:Information technology management, because of its strong links to services, and much less strong connection to IT.
Fustbariclation~enwiki (talk) 09:05, 27 January 2016 (UTC)
I am not sure if it is just me, but I think the Frameworks section could be improved. First, it could contain more useful entries. It might be useful to add more links such as YASM, IT4IT, VeriSM. Second, I'm not sure I'd agree with all entries. For example, TOGAF is not primarily a service framework. Third, one should avoid mixing a "framework" like ITIL (which is a set of guidelines) with an "standard" like ISO20000, which is something more rigid and specific. Both should be mentioned, but more precise wording to separate "framework/standard." DysprosiumCaliber (talk) 08:26, 5 March 2023 (UTC)