Vodafone Australia is an Australian telecommunications brand providing mobile and fixed broadband services. Vodafone’s mobile network covers more than 23 million Australians, and Vodafone has commenced the rollout of its 5G mobile network. Vodafone NBN fixed broadband services are available in capital cities and selected regional centres. Vodafone is the third-largest wireless carrier in Australia, with 5.8 million subscribers as of 2020.[1]
Vodafone Australia became a subsidiary of TPG Telecom after the merger between Vodafone Hutchison Australia Limited and TPG Corporation Limited, in July 2020.[2]
During the merger, Vodafone Hutchison Australia announced it would buy out its Vodafone branded stores, previously run by the retail management groups Digicall, First Mobile, Inside Mobile and GSM. The new retail structure lifted VHA's current headcount by 1,400 to 5,100 staff, and added over 170 stores. Three-branded stores were already owned by VHA.[4]
Before the merger with 3:
Vodafone Group plc owned Vodafone Australia Limited (which runs the Vodafone network)
Hutchison Whampoa owned 52% of Hutchison Telecommunications (Australia) Limited, which owned Hutchison 3G Australia ("H3GA") (which operated the 3 network)
After the merger, Hutchison 3G Australia was renamed Vodafone Hutchison Australia, and 50% was sold to Vodafone Group.[5]
The merger created Australia's third largest mobile telecommunications provider behind Telstra and Optus (27% market share)[6]
Between 2009 and 2012 VHA experienced a series of major failures on their mobile network - 'Vodafail'.[7] (a term used widely in the media and by users on social media networks to describe the outages). More than two million customers left VHA over the period from 2010 to 2013.
VHA began phasing out the 3 brand in mid-2011, with the 3 network was shut down completely on 30 August 2013.[8]
VHA-TPG merger
On 30 August 2018 VHA announced plans to merge with TPG, the second-largest internet service provider in Australia, with Vodafone Group and Hutchison Telecommunications Australia to own a combined 50.1% of the combined group and TPG shareholders the remaining 49.9%.[9]
In December 2018, the merger plans were called into question by the Australian Competition & Consumer Commission, which expressed 'concerns' regarding a potential reduction in competition if the merger were to proceed. In particular, the regulator signalled its concern that the merger would essentially remove Vodafone from the fixed-line broadband market and remove TPG (an 'aggressive' low-cost competitor) from the mobile market.[10] This ultimately led the ACCC to block the proposal in May 2019.[11]
The ACCC's decision was overturned by the Federal Court of Australia in February 2020,[12] giving TPG and VHA permission to merge as planned. The Court ruled that TPG no longer held ambitions to enter the Australian mobile market with its own infrastructure, with the merger therefore not likely to reduce competition levels in the market.
TPG Telecom Limited, formerly named Vodafone Hutchison Australia Limited, was listed on the Australian Securities Exchange on 30 June 2020.[13]
Vodafone headquarters in Sydney
Network history
1992 to 1993
The Vodafone 2G and 3G (2100/900 MHz) networks originally operated as a single network, separate to the Three network. Vodafone first entered the Australian market in 1992 when it was awarded the third mobile network operator license in Australia in December that year.[14] Vodafone Australia then launched its 2G GSM mobile network in October 1993.[15]
2009 to 2018
During the 2009 merger, VHA had made no comment on their intention to combine the Three and Vodafone networks, or offer roaming between them.[16] As of late-2009 however, roaming onto the Vodafone's 2G network had been enabled for Three customers in areas that had limited 3G coverage[17] (e.g. blackspots).
In late 2010, VHA announced plans to consolidate the Three and Vodafone networks,[18] in an attempt to better compete with Telstra's Next G network. The plan included the expansion of UMTS 900/2100 MHz coverage in 900 metropolitan sites and 500 outer metropolitan sites across Australia, an end to the 3GIS network (3's UMTS 2100 MHz network, which it has a 50% stake with, the other 50% being held by Telstra).
Three operated a 2100 MHz 3G network in a 50/50 partnership with Telstra, which covered approximately 56% of Australia's population across Sydney, Melbourne, Brisbane, Adelaide, Perth, the Gold Coast, Canberra, Geelong, Frankston and Wollongong.
In areas not covered by the joint 3G network, customers were able to roam on Telstra's Next G 850 MHz 3G network, and Telstra's 900 MHz and 1800 MHz 2G networks. This agreement allowed Three to offer coverage to up to 96% of the population. This network, and with it the final links to the Three network from an infrastructure perspective, was shut down on 31 August 2012 following the termination of the network sharing agreement.[19]
2013 to 2020
Vodafone's 4G 1800 MHz rollout commenced with 20 MHz of bandwidth in Sydney, Melbourne, Brisbane, Perth, Adelaide, Newcastle and Wollongong on 12 June 2013.[20]
Vodafone rolled out 4G 850 MHz by refarming 5 MHz of their 3G spectrum in capital cities covering 95% of Australia's metro population in 2014,[21] and enabled carrier aggregation on both their 4G bands.
In April 2017, Vodafone was a successful bidder for 4G spectrum on the 700 MHz band at auction.[22]
Vodafone's 5G NR network is coming to areas of Sydney, Melbourne, Brisbane, Adelaide, Canberra and Perth from mid-2020 with a plan of expansion to more than 650 sites progressively going live from mid-2020[23]
Products and services
Vodafone's key products and services include:
Mobile telephony
Mobile voice and data is Vodafone's core business. Its mobile network operates on the following frequencies:[24]
Vodafone's 3G UMTS uses 900 MHz for 3G services outside of capital cities, to equal or surpass their older GSM coverage, and has also expanded this network to a limited extent into metro areas. ** 3G on band 900 MHz available only till 15/12/2023.[25]
Internet services
Vodafone offers broadband plans and bundles via the National Broadband Network, marketed as Vodafone nbn.[26] These services were launched in December 2017 as the first fixed-line product offered by Vodafone in Australia.[27]
Internet of things
Vodafone offers a customer support desk for IoT terminals and connectivity. It is an end-to-end service with a single contract for hardware, connectivity and shipment[28]
Vodafone has been involved in a variety of sports sponsorships in Australia. From 1998 to 2004 Vodafone was the shirt sponsor for the Australian national rugby union team, the Wallabies.[30]
Vodafone was the naming rights sponsor of Triple Eight Race Engineering in V8 Supercars from 2007 to 2012.[32] The same year Vodafone terminated its cricket and motorsport sponsorships with the money saved reinvested into improving their mobile network and customer service.[33]
In 2015, Vodafone and the Garvan Institute of Medical Research launched Dreamlab,[34] an app that allows users to perform tasks for Garvan's cancer projects by pooling their smartphones' computing power. The app is free and is available on both the iPhone App Store and Google Play.
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