|Makati Shangri-La, Manila|
|Address||Ayala Avenue corner Makati Avenue, Makati 1200, Philippines|
|Opening||April 27, 1993|
|Closed||February 1, 2021|
|Design and construction|
|Architecture firm||Kanko Kikaku Sekkeisha, Yozo Shibata & Association (Tokyo)|
G. Formoso & Partners (Manila)
|Number of rooms||696|
|Number of restaurants||6|
Makati Shangri-La, Manila is a hotel located in Makati and one of the three hotels managed by Shangri-La Hotels and Resorts in Metro Manila, Philippines. It opened on April 27, 1993. The hotel has 696 rooms and suites.
The Makati Shangri-La had its soft opening on April 27, 1993, with its grand launch held months later on August of the same year. It was developed by the Ayala family with an aim to keep the area as Manila's luxury address. Originally it opened with 703 rooms over its 28 floors, at a cost of $118 million.
The hotel has undergone several renovations over the years, including 3 restaurant overhauls and the refurbishing of more than 200 rooms in 2001 with finer optic cabling and broadband internet. The cost per room of the renovation was around $30,000. The entire renovation, which continued until the end of 2002, cost $130 million.
The Rizal ballroom was renovated in 2009. A second ballroom named "Isabela" opened in November 2013 with an aim to provide a modern event space with interchangeable furniture and audiovisual technology.
In 2010, the hotel embarked on a program called "Green Housekeeping" in order to reduce the use of chemicals and improve cleanliness, with initiatives like low-temperature washing and lower electricity use. The same year it was the first hotel in the Philippines to equip its concierge team with iPads.
In 2013, the hotel reportedly achieved an average 80 percent occupancy, most of which were corporate clients such as the United States Embassy.
During the COVID-19 pandemic, the hotel briefly ceased operations in early 2020 due to quarantine restrictions imposed by the national government. It was one of the few hotels in Metro Manila allowed to operate when restrictions were eased. However the hotel was forced to close again starting from February 1, 2021, and to initiate a mass layoff of its staff due to financial losses caused by the pandemic.
The hotel was designed by Kanko Kikaku Sekkeisha, Yozo Shibata & Association (Tokyo) & G. Formoso & Partners (Manila), both companies of which have designed multiple Shangri-La properties. During the 2002 renovations, General Manager Richard Riley directed and designed the amenities. The design team included specialists from the US, Hong Kong, Singapore and Tokyo, including Bilky Llinas, Leese Robertson Freeman Ltd., Warner Wong, Wilson Associates, BUZdesign, Adam Tihany, and Alan Chang.
The hotel has 696 rooms in 8 types, including 46 Deluxe Suites, 3 Specialty Suites overlooking Ayala Avenue, and 1 Presidential Suite, which measures 312 square meters (3,360 sq ft).
Makati Shangri-La has six restaurants and bars. It also has an in-house deli bakery "Sinfully Circles by Makati Shangri-La".
Past the grand staircase at the lobby is Lobby Lounge. The venue was noted in 2013 for leading a popular phenomenon in Manila for people to drink British afternoon tea in the summertime.
Makati Shangri-La was judged the overall winner in the professional division of Chefs on Parade in 2011, the longest cooking competition in the Philippines, and awarded the COP Presidential Trophy.
The hotel's other outlets includes the Japanese restaurant Inagiku, Circles Event Cafe, an all-day dining restaurant, Shang Palace, Shangri-La's brand of Cantonese cuisine restaurant, Sage Bespoke Grill (formerly Red), the hotel's Pool Bar located at the fourth level, and Sage Bar formerly Conway's, the hotel bar.
The hotel has multiple ballrooms and event spaces, and continues to add more, including the Isabela, named after Spain's Queen Isabela, in November 2013. The Isabela includes works of art by Filipino painter RH Lascano, and is designed by Hong Kong-based LRF Design. The Makati Shangri-La was also the home to the ABS-CBN Ball (formerly called Star Magic Ball), an annual red carpet event featuring ABS-CBN artists, in which the ball itself was held in the Rizal Ballroom.
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