|Predecessor||American Telephone and Telegraph Company|
|Founded||January 1, 1984|
|Defunct||August 14, 1997|
|Fate||Merged with Bell Atlantic|
|Successor||Bell Atlantic (Now Verizon)|
|Headquarters||New York City, United States|
|Products||Local Telephone Service|
Cellular Telephone Service
|Subsidiaries||Verizon New England|
Verizon New York
NYNEX Corporation // was an American telephone company that served five states of New England (Maine, Massachusetts, New Hampshire, Rhode Island and Vermont) as well as most of the state of New York from January 1, 1984 to August 14, 1997.
Formed on January 1, 1984 as the result of the breakup of the Bell System, NYNEX was a Regional Bell Operating Company, which was made up of former subsidiaries of AT&T, these being New York Telephone and New England Telephone. The name NYNEX stood for New York/New England EXchange.
NYNEX merged with Bell Atlantic on August 14, 1997, in what was at the time the second largest merger in corporate history in America. Although the surviving company was Bell Atlantic, the merged company moved from the headquarters of Bell Atlantic in Philadelphia to the headquarters of NYNEX in New York City.
Bell Atlantic acquired GTE on June 30, 2000 to form Verizon Communications, the merger being first announced in April 2000. NYNEX also operated cable television and telephone services in the United Kingdom, with offices in Waterlooville (Hampshire), Baguley (Manchester), Shoreham-by-Sea (West Sussex), Leatherhead (Surrey) and Antrim (Northern Ireland).
The assets belonging to the United Kingdom of NYNEX were merged with the subsidiary of Cable & Wireless, Mercury Communications in October 1996, as well as cable operators Vidéotron and Bell Cablemedia and renamed as Cable & Wireless Communications. Cable & Wireless’ cable assets were sold to NTL in July 1999. The acquisition was completed in May 2000, having been cleared two months prior in March 2000.
NTL then merged with Telewest in March 2006 to form NTL:Telewest, and later re branded on February 8, 2007 as Virgin Media.
A major complaint of NYNEX was its reputation of poor customer service and low reliability. During its era, long term issues regarding corrupt and faulty business practices, phones frequently breaking down and missed repair appointments were reported. The company also had one very poor habit of failing to fully meet the goals it promised for its customers.
This eventually led NYNEX to an impounded fine of $4.1 million for lack of service in August 1996.
A bigger complication however was the difficulty of contacting customer support whenever help was needed. Many customers of NYNEX have witnessed filing countless complaints to the company, only to find out that none of them were being responded to. To numerous customers of NYNEX this was not an issue that happened only few times, but rather on one regular basis.
The state of New York first proposed an new turnaround plan in June 1995 that was meant to help NYNEX improve its customer service, but it was suddenly believed that it would not help NYNEX improve its poor service record, and that the rate reductions proposed by the plan would be too inconsistent.