Tivoli Service Automation Manager is the Cloud management package from IBM in the Tivoli Software brand. Unofficial abbreviations are TSAM and TivSAM.

As the product sheet [1] sells it: "IBM Tivoli Service Automation Manager enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes."

The main use of TSAM is to automate technical as well as business processes involved in deploying new IT services. It is an intermediate between a user with a service request, and a hypervisor that manages some hardware resource pool on which the service will run.

TSAM consists of various components, some of which are separate IBM products:

TSAM maintains a large collection of objects and their attributes, which forms its Data Center Model that is stored in a separate database.

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